Summary
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic

Probhat Das

Senior Process Associate at TCS e-Serve International Limited
Kolkata

Summary

IT Support Executive I BFSI Domain Expertise l Retail Banking l Customer Service Operations l Mortgage l Team handling l TCS since March 2014.

Work History

Senior Process Associate

Tata Consultancy Services
  • Citibank UK PLC (Consumer Banking) - Information Processing Specialist Card/Pin Issuance & Authorization Account Maintenance (Multi-Currency Accounts) Chequebook/Pay-in Book Order & Authorization Standing Order/Direct Debit Set-up & Cancellation Whereabouts Unknown (Account Blocking/Correspondence/Unblocking) Inter-departmental DE Sheet Posting & Authorization (Multi-Currency Accounts) Fee Reversal Processing & Authorization (Multi-Currency Accounts) Account Closure & Fund Transfer Request Authorization (Multi-Currency Accounts) Multiple Reports & MIS Preparation for both TCS Management & Onshore Clients Collaborating and Co-operating with Fund Transfer, Clearing & Multiple Other teams in order to Manage daily BAU operations

Rollout Coordinator

ITC
  • It was FMCG (Fast Moving Consumer Goods) project where I supported team members working on field to track their attendance, prepare teams debit note worksheet(which includes expences incur by each team members to travel for their work) and gets the approval from ITC clearing department so that team can get back the travel expenses
  • Handled 20 team members at a time
  • Collected documents from team and scrutinize them and send by post to ITC Limited for the financial demand evidence placed on behalf of TCS

Information Processing Specialist

Citigroup HUD QC US SE & Latam (Consumer Mortgage Loan)
  • It was a mortgage loan project where we need CDQC (Customer Loan Application) document to review and provide authorization so that it can be further sent to underwriter for processing the loan that end party has requested for In case of rejection of CDQC document we had to intimate customer by issuing letter prepared on application and word as well to let customer know the reason for rejection and to send an amended loan application again to us

Information Processing Specialist

Citigroup Change Circumstance US SE & Latam (Consumer Mortgage Loan)
  • Moved to another unit of Citigroup US where we need to analyze the interest change on customers loan account, and in case of increasing change of interest rate, discount points, tax, we need to intimate customer by issuing letter from system Also need to co-ordinate with teams like CMI, HLO etc, in case of customer consent, changes if beyond 3 days, closing date issue and any other loan related issues.

Support Executive(IT Project)

Citibank Branch IT Support (L1) NAM
  • Any support required for hardware and software related issues I used to handle
  • Worked on various applications like Service Now Incident management, Zoom meeting arrangement, Tectia Server Logs,Microsoft excel, and Attirnity.

Support Executive currently pursuing (IT Project)

Citibank Private Banking-Enterprise Command Centre (NAM,LATAM,EMEA,APAC)
  • Supporting L2 team on finding error logs, checking server details, entire log details, adhoc activities and resolving INC's
  • Preparing and submitting multiple reports & checklist to the L2
  • Working on various applications like ServiceNow, Autosys, Tectia Server Logs, SQL, Symphony, Outlook and ITRS.

Education

B.Com (Hons.) -

Calcutta University

Skills

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Personal Information

  • Father's Name: Bhola Das
  • Date of Birth: 12/21/1991
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Senior Process Associate

Tata Consultancy Services

Rollout Coordinator

ITC

Information Processing Specialist

Citigroup HUD QC US SE & Latam (Consumer Mortgage Loan)

Information Processing Specialist

Citigroup Change Circumstance US SE & Latam (Consumer Mortgage Loan)

Support Executive(IT Project)

Citibank Branch IT Support (L1) NAM

Support Executive currently pursuing (IT Project)

Citibank Private Banking-Enterprise Command Centre (NAM,LATAM,EMEA,APAC)

B.Com (Hons.) -

Calcutta University

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Probhat DasSenior Process Associate at TCS e-Serve International Limited