Roshni Ujwala Jadhav
Mumbai
Summary
Personable customer relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between the customer and the organization, and improve response time.
Overview
8
8
years of professional experience
Work History
CONFERENCE PRODUCER
NOVA EXHIBITIONS & CONFERENCES PVT LTD
Mumbai
04.2025 - Current
- Led the end-to-end production of the “Intelligence Series” conferences across India and the Middle East, overseeing content development, logistics, speaker management, and delegate coordination for 200+ industry professionals.
- Managed strategic accounts for iDAC exhibitions in Mumbai, Delhi, and Hyderabad, ensuring tailored content delivery, high-quality engagement, and seamless on-ground execution.
- Designed data-driven conference agendas aligned with emerging industry trends, contributing to a 60% increase in partner engagement and retention.
- Directed cross-functional teams to execute large-scale event activations, ensuring operational excellence and strong stakeholder satisfaction.
- Launched “Arth,” a premium professional platform, and successfully showcased it on an international stage in Dubai.
- Curated high-impact thought-leadership sessions featuring leading industry experts, strengthening Nova’s positioning in the built-environment sector.
- Served as the primary point of contact for key partners, managing end-to-end communications, logistics, scheduling, and post-event deliverables.
- Maintained accurate records of event details such as attendee lists, speaker bios.
ASSISTANT MANAGER
ABEC EXHIBITIONS & CONFERENCES PVT LTD
Mumbai
08.2024 - 02.2025
- VIP Guest Engagement: Invited and coordinated with top architects, interior designers, builders, and contractors as VIP guests for the exhibition.
- Installation & Project Model Coordination: Managed the logistical aspects of installations and ensured smooth coordination for project models at the exhibition.
- Academic Partnerships: Liaised with deans and principals of architecture and design colleges to invite students and enhance their engagement with the exhibition.
- Event Operations Management: Led on-site operations, handling guest registration, managing fieldwork, and overseeing all associated events during the exhibition.
- Post-Event Analysis & Reporting: Compiled comprehensive post-show reports, documenting guest attendance and providing insights for future event planning.
- Data Tracking & Management: Maintained an organized database of attendees and contacts for ongoing follow-up and future event opportunities.
ASSISTANT MANAGER - CRM
RICRON PANELS PVT LTD
Mumbai
03.2024 - 08.2025
- Created custom dashboards for various departments or user groups tailored specifically to their needs.
- Conducted ongoing analyses of sales pipeline health using key metrics available within the CRM platform.
- Assisted with change management efforts during major system upgrades or migrations, minimizing disruption to users' daily activities.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Regularly audited data quality to ensure accuracy and consistency across all records in the database.
CLIENT SERVICING MANAGER
PIONEER INFOTECH PVT LTD
Mumbai
08.2023 - 02.2024
- Serve as a primary point of contact to understand clients' business needs and goals to provide tailored solutions and recommendations.
- Proactively address client inquiries, concerns, and feedback in a timely and professional manner.
CRM EXECUTIVE
JARO EDUCATION PVT LTD
Mumbai
09.2021 - 02.2023
- Handled major escalations of the candidates and students. Grievance Redressal Management.
- Analyze the quality of the calls of CRM Team and provide feedback for improvisation.
- Prepare Monthly & Quarterly Reports on growth of the team.
- Check and verify the documents of the students for admission as per the product selected.
SENIOR CUSTOMER SERVICE EXECUTIVE
NYKAA PVT. LTD
Mumbai
05.2019 - 03.2020
- Managed customer email correspondence regarding order inquiries, including order placement, status updates, and delivery tracking.
- Delivered backend support by resolving customer complaints related to replacements, refunds, missing, damaged, or defective products.
- Compiled and analyzed data to create comprehensive performance reports, providing justifications for approving or rejecting refund and replacement requests.
SENIOR CUSTOMER SERVICE EXECUTIVE
TELEPERFORMACE, BARCLAYS
Mumbai
10.2017 - 04.2019
- Interaction with UK based clientele, for Mortgage process which includes Origination.
- Address their queries, issues and grievances pertaining to their existing mortgages and give appropriate resolutions.
- Assist in full closure process and confirm the same on papers.
- Liaison with on-shore branches to get the data of the mortgages closed for the day and communicate the same with the document storing company (Iron Mountain - Outsourced) for the release of original mortgage documents.
- Diligently prepared a Monthly Review Report and submit to the Management.
Education
M.Com - Management
University of Mumbai
Mumbai01.2022
Bachelor of Commerce -
University of Mumbai
Mumbai01.2020
HSC - Commerce
Bhavans College
Mumbai02.2015
SSC -
A.H. Wadia High School
Mumbai01.2012
Skills
- CRM software proficiency - Zoho , Zendesk, E-Retail, Salesforce, Freshdesk, Exotel, Voitekk
- Multilingual
- Client Relationship Management
- Strategic Account Handling
- B2B Event & Conference Execution
- Content Strategy & Program Design
- Stakeholder & Partner Engagement
Personal Information
Title: CRM Manager
Languages
- English
- Hindi
- Marathi
- Gujarati
- German
Timeline
CONFERENCE PRODUCER
NOVA EXHIBITIONS & CONFERENCES PVT LTD
04.2025 - Current
ASSISTANT MANAGER
ABEC EXHIBITIONS & CONFERENCES PVT LTD
08.2024 - 02.2025
ASSISTANT MANAGER - CRM
RICRON PANELS PVT LTD
03.2024 - 08.2025
CLIENT SERVICING MANAGER
PIONEER INFOTECH PVT LTD
08.2023 - 02.2024
CRM EXECUTIVE
JARO EDUCATION PVT LTD
09.2021 - 02.2023
SENIOR CUSTOMER SERVICE EXECUTIVE
NYKAA PVT. LTD
05.2019 - 03.2020
SENIOR CUSTOMER SERVICE EXECUTIVE
TELEPERFORMACE, BARCLAYS
10.2017 - 04.2019
M.Com - Management
University of Mumbai
Bachelor of Commerce -
University of Mumbai
HSC - Commerce
Bhavans College
SSC -
A.H. Wadia High School