Janesa Hall
Indianapolis
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management, and problem-solving abilities developed over 9+ years in field.Handle administrative office functions such as data entry, title tracking, word processing, filing, copying, scanning, shredding, etc. Respond to customer inquiries and requests in a timely and professional manner.
Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices
Dynamic and detail-oriented Medical Courier with a proven track record at MDS, excelling in delivering time-sensitive specimens while maintaining confidentiality. Skilled in route planning and building physician relationships, I ensure timely deliveries and uphold a clean driving record, demonstrating excellent driving skills and a commitment to patient care.
Overview
15
15
years of professional experience
Work History
Title Specialist
Insurance Auto Auctions Inc.
10.2015 - Current
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Examined and verified [Number] titles weekly.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled incoming phone calls and answered questions from callers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Configured and tested new software and hardware.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Worked well in a team setting, providing support and guidance.
- Supported office staff during busy times by answering telephone calls and emails, photocopying and faxing.
Home Health Aide
Brotherly Love Inc
11.2024 - Current
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed and implemented care plans for clients.
- Transported clients for medical and personal outings.
- Documented vital statistics and coordinated with health care providers.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Constructed cognitively stimulating activities.
Medical Courier
MDS
08.2025 - Current
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using [Software].
- Built professional relationships with customers and business partners to establish trust and credibility.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Obtained signatures for delivery documents and packages.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Managed delivery route for optimal use of time and fuel.
- Handled receipt, storage, identification and delivery of products for clients.
- Delivered packages to customer doorsteps and business offices.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Escalated issues to supervisor for immediate remediation.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Support Specialist
Stericycle
01.2013 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
School Bus Monitor
Durham School Bus Services
08.2014 - 03.2015
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Taught and modeled safe bus riding practices to students.
- Accompanied driver throughout assigned routes on each school day.
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Completed thorough bus inspections before and after each trip.
- Helped load and unload disabled and non-ambulatory passengers.
- Cultivated trusting relationships with transported students and guardians.
Auditor
CVS Distribution Center
02.2012 - 03.2013
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Planned and executed follow-up audits at appropriate intervals.
- Interviewed auditees to gather data needed to conduct audits.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Executed audit phases and entered data into accounting software for analysis.
- Trained new employees on accounting principles and company procedures.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
Picker/Package Handler
Amazon
05.2011 - 08.2012
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Scanned and verified UPC codes for all products to aid in identification.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Stocked shelves to match planogram images and instructions.
- Followed orders precisely for correct items, sizes and quantities.
Education
Bachelor of Science -
Southern New Hampshire University
Hooksett, NH04-2027
High School Diploma -
Arsenal Tech High School
Indianapolis, IN04-2027
Skills
Title processing
Document review
Communication skills
Multitasking
Excellent researching skills
Teamwork and collaboration
Professionalism
Time management
Data entry
- Building physician relationships
- Delivering time-sensitive specimens
- Confidentiality
- Delivering medical records
- Safe driving
- Route planning
- Excellent driving skills
- Handling pharmaceutical materials
Timeline
Medical Courier
MDS
08.2025 - Current
Home Health Aide
Brotherly Love Inc
11.2024 - Current
Title Specialist
Insurance Auto Auctions Inc.
10.2015 - Current
School Bus Monitor
Durham School Bus Services
08.2014 - 03.2015
Customer Support Specialist
Stericycle
01.2013 - 07.2015
Auditor
CVS Distribution Center
02.2012 - 03.2013
Picker/Package Handler
Amazon
05.2011 - 08.2012
Bachelor of Science -
Southern New Hampshire University
High School Diploma -
Arsenal Tech High School