Jitesh Kumar
Chandigarh
Summary
Senior Technical Program Manager with extensive experience at Netsmartz IT Solutions, Pvt. Ltd., driving tenfold business growth through effective team leadership. Certified in PMP, Azure AI-102, and AI-900, with expertise in program and project management, Agile methodologies, and stakeholder engagement. Proven ability to enhance operational efficiency and SaaS platforms while implementing security-focused engineering practices. Strong track record in maintaining robust client relationships and ensuring seamless project delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Program Manager
Netsmartz IT Solutions Pvt. Ltd
Chandigarh
01.2024 - Current
- Led a team of over 40 engineers to enhance SaaS platform, achieving tenfold business growth.
- Spearheaded comprehensive program management to ensure timely delivery of complex projects using agile methodologies.
- Strengthened customer retention through distributed leadership, promoting collaboration across global teams.
- Established scalable architectures and implemented security-focused engineering practices for improved system reliability.
- Drove adoption of AI and cloud technologies, modernizing legacy systems to boost operational efficiency.
- Played a pivotal role in onboarding enterprise clients, ensuring seamless integration and ongoing support.
- Reduced project delays by thirty percent through streamlined workflows and automation practices.
- Integrated CIA Triad principles to elevate security posture of SaaS applications, safeguarding client data.
IT Consultant & Technical Program Manager
Netsmartz IT Solutions Pvt. Ltd
Chandigarh
05.2022 - Current
- Oversaw complete lifecycle of multiple SaaS products, ensuring alignment with business strategies and timely market delivery.
- Mentored high-performing teams across engineering, DevOps, and quality control for effective project execution.
- Implemented Agile, Scrum, and DevOps methodologies to streamline workflows and foster innovation.
- Integrated CIA Triad principles to enhance cloud security and ensure application resilience.
- Focused on strategic product roadmap development to support sustained business growth.
- Optimized operational processes to improve efficiency and drive long-term resilience.
Technical Project Manager
Netsmartz IT Solutions Pvt. Ltd
Chandigarh
01.2016 - Current
- Facilitated client engagement to gather and analyze business needs into actionable project requirements.
- Developed comprehensive project roadmaps, defined milestones, and allocated resources for SaaS solutions.
- Implemented validation frameworks and conducted QA reviews to ensure high-quality deliveries.
- Drove project completion within timelines while proactively mitigating risks and addressing bottlenecks.
- Established open communication channels to collect client feedback and improve project outcomes.
- Utilized data-driven performance tracking to identify areas for optimization and enhance team efficiency.
Technical Project Leader
Netsmartz IT Solutions Pvt. Ltd
Chandigarh
01.2014 - Current
- Project Leadership & Execution – Led end-to-end project planning, execution, and delivery, ensuring successful completion with minimal supervision.
- Stakeholder Collaboration – Worked closely with senior management to align project goals, track progress, and facilitate seamless coordination across teams.
- Software Development and System Optimization – Designed, developed, and optimized programming systems, defining performance benchmarks, and ensuring high efficiency.
- Technical Analysis & Troubleshooting – Conducted in-depth system analysis, diagnosed issues, and implemented innovative problem-solving techniques to enhance system performance.
- Automation & Process Improvement – Identified opportunities for automation, streamlining processes to boost efficiency and optimize resource utilization.
- Mentorship and Team Coordination – Translated complex system specifications into clear, actionable tasks for junior developers, ensuring precise implementation.
- Technical Expertise – Applied advanced knowledge of data structures, computing environments, and multiple programming languages to improve software performance.
Development Team Lead
Netsmartz IT Solutions Pvt. Ltd
Chandigarh
01.2012 - Current
- Key Responsibilities & Achievements:
- System Analysis & Optimization – Conducted in-depth analysis of system specifications, translating requirements into clear, actionable tasks for developers to ensure accurate implementation.
- Software Performance Improvement – Evaluated and optimized existing programs, identifying performance bottlenecks, diagnosing issues, and implementing efficient troubleshooting solutions.
- Solution Design & Development – Designed and developed scalable, high-performing solutions to address programming challenges, improving system functionality and reliability.
- Team Leadership & Mentorship – Led and mentored a team of developers, fostering a collaborative and high-performance culture while guiding junior programmers in best coding practices.
- Cross-Team Collaboration – Ensured seamless communication between developers, testers, and stakeholders, aligning project goals with business objectives for smooth execution.
Dot Net Developer
GrayCell Technologies
Chandigarh
06.2009 - 01.2012
- Developed and optimized .NET applications for high performance and scalability based on business requirements.
- Collaborated with senior leadership to align development efforts with business objectives.
- Conducted system analysis, quickly diagnosing and resolving performance issues to ensure functionality.
- Delegated complex system requirements into clear tasks for junior developers, enhancing team efficiency.
- Implemented automation solutions to reduce manual processes and streamline workflows.
- Utilized expertise in C#, ASP.NET, MVC.NET, SQL Server, and Microsoft technologies to deliver robust software solutions.
- Applied advanced data structures and algorithms to enhance functionality and optimize performance.
Software Engineer
INTEQ INFOCOM SOLUTIONS PRIVATE LIMITED
Chandigarh
03.2008 - 06.2009
- Designed and developed software solutions to optimize performance across applications.
- Collaborated with senior management to align project objectives and improve execution efficiency.
- Analyzed existing programs, resolving performance issues and implementing enhancements.
- Led system analysis, converting requirements into actionable tasks for junior developers.
- Automated repetitive tasks to streamline workflows and reduce manual interventions.
- Utilized various programming languages and data structures to enhance system scalability.
- Managed computing environment, overseeing OS management and hardware integrations.
- Developed user-friendly web applications using .NET technologies and frameworks.
Education
Master of Computer Applications (MCA) - Computer Science
Punjab Technical University
Chandigarh04-2010
Bachelor of Science - BS - Physics, Chemistry, Maths
Himachal Pradesh University
Shimla01.2003
Skills
- Team leadership and development
- Project management and coordination
- Technology leadership
- Agile methodologies and best practices
- SaaS platforms and solutions
- Stakeholder management and communication
- Cross-functional collaboration
- Resource management strategies
- Process development and improvement
- Program implementation
- Technical architecture expertise
- Business development acumen
- Information technology proficiency
- Project planning and execution
- Software development lifecycle knowledge
- Client relationship management
- Product management skills
- Risk management strategies
- PMP certification holder
- Azure AI-900 and AI-102 certified
- Scrum meeting facilitation
- Web development technologies expertise
- Project management software proficiency (Jira, Confluence)
- Customer engagement strategies
- Agile methodologies
Certification
- Project Management Professional (PMP)
- Azure AI-900 and Azure AI-102
- Great people manager certified
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Affiliations
- Active participation in the games
- Fitness freak
- Best performer and team player awards
References
References available upon request.
Timeline
Senior Technical Program Manager
Netsmartz IT Solutions Pvt. Ltd
01.2024 - Current
IT Consultant & Technical Program Manager
Netsmartz IT Solutions Pvt. Ltd
05.2022 - Current
Technical Project Manager
Netsmartz IT Solutions Pvt. Ltd
01.2016 - Current
Technical Project Leader
Netsmartz IT Solutions Pvt. Ltd
01.2014 - Current
Development Team Lead
Netsmartz IT Solutions Pvt. Ltd
01.2012 - Current
Dot Net Developer
GrayCell Technologies
06.2009 - 01.2012
Software Engineer
INTEQ INFOCOM SOLUTIONS PRIVATE LIMITED
03.2008 - 06.2009
Master of Computer Applications (MCA) - Computer Science
Punjab Technical University
Bachelor of Science - BS - Physics, Chemistry, Maths
Himachal Pradesh University
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