P. Rohit Kumar

Billing:

• Forecasting BvA and escalating significant deviations to Finance and CommOps to drive cost savings.
• To ensure my team is approving the correct purchase order once Partner submits us the Invoice for the billing purpose.
• Monthly connects with the leadership team of the Partners and to provide insights to their performance

Program Management:

• Program managing the end to end P2P process of all existing and newly onboarded partner portfolios.

Projects:

• Managing Incentive / Penalty program for the Partners, Site wise.
• Automation of Business splits based on the product lines for revenue purposes (Rides,Eats,Grocery,Freight,U4B)

● Collaborating with the Business Intelligence, Global command center, WorkForce Management, Vendor Managers, finance and accounting of the organization to provide continuous support for internal business activities.

● Built strong relationships with external partners across 25+locations & 1500+LOB's to ensure all partners work is accounted for, billed, secure resources and support necessary for program success.

● Provide Weekly or Monthly reports on the performance of each step of the process.

● Provide analysis of data that will assist in decision making for revenue & billing management.

● Determination and Escalation of Unplanned activities that affect Targets and Goals.

● Planning OT\ UT to match the demand and optimize costs.

● Business and forecasting reviews with the stakeholders to handle the staffing and providing continuous support for running the LOB’s as per the business needs.

• Investigating and analyzing the critical incidents by Interacting and collaborating with the riders and driver partners to provide prompt resolutions. Providing strategies and coordinating responses to time sensitive, complex and high profile Incidents
• Subject Matter Expert for critical incident team, Managing the entire team to maintain the queue levels, staffing and to send hourly reports to the management. Documenting the internal reports and escalating to the legal teams.

• Understanding the existing Business scenario and user requirements and assisting products in reviewing and tagging Google Feedback reports for top issues reporting.
• Experience in resolving object identification problems. Analyzing and validating the test results, tracking and reporting defects.

• Was successful leading the associates to meet their targets and TAT and working with multiple MNCs for Employee Screening and helping them to identify the right candidates.