PROJNA BANERJEE

Service industry professional with 16 years of multinational experience in operations, sales, and logistics across fashion retail, aviation, and fintech sectors. Proven track record in optimizing business processes and enhancing customer relations. Expertise in managing diverse teams and driving performance improvements. Open to opportunities in zonal operations, HRM, training, and customer service.

DOB: 03 May. Gender: Female.

• A strategic planner with proven abilities of liaising with Govt. Officials, catering to Internal & External Stakeholders and in managing & organizing multiple Projects of Business Operations, Sales & Marketing with expertise in achieving company’s mission & direction with the help of proper Interpersonal, Analytical Negotiating & Execution Skills along with Talent Acquisition, Operations and People Management processes.
• The experience and passion in Operations, Sales & Business Dept. of Aviation, Hospitality, Retail & Logistics Industry, alongside travelling to various destinations and the ability of overseeing Quality Escalations & resolution for all the above stated depts. & simultaneously identifying, Mentoring & Leading several teams by adopting the dynamic environment and shifting priorities as an Excellent Leader, a Remarkable Manager & a Proactive Trainer, will make me an asset to the respective hiring companies.
• I am trained in CRM, CSM, Safety, Security & Risk Management, Process Design, Project, Product, Retail Sales & Business Management (Operations, Buying, Costing, Budgeting, VM, Store, Cafeteria Management on micro and macro level, POS, SAP, BTL, NPS, CSR Activities, Styling, Retail Math & Planning, Inventory and SKU management, Daily & monthly MIS & its presentation to the Board Members SLP details, etc.) on the other hand trained with First-Aid & Service with Type and Conversion Training in Aviation.
• Strong organizer, motivator, data analyzer, team player and a decisive leader with successfully track record in directing from original concept through implementation to handle diverse market dynamics. An effective communicator with excellent relationship building and leadership skills.

• In AVIATION- Starting my career as a Senior Cabin Attendant & promoted very fast to become a Lead Operations Manager In-flight Auditor and finally a Mentor for the Crew Department.
• In FASHION RETAIL- Started as a Cluster Store OPS Manager in Dune-London the grew exponentially to handle the Regional Business & Operations (liquid cash and online methods, Credit handling, PnL, ROI, Marketing, BD Research & Strategies, Attrition & Retention CSAT, CES, TTR, VM, BTL, drive FF along with Staff Hiring & Training for 18 Harley-Davidson stores in India and South-East Asia as a Regional Head.
• In CASH LOGISTICS/FINTECH- From more than a couple of years, was leading the Business/OPS/Sales/Marketing/Fleet/Reconciliation & Finances as the AREA-HEAD for East India.
• Turn around sluggish sales by identifying Potential Internal & External Stakeholders.
• Many appreciations and accolades for excellence in performance in Aviation and Retail both.

• From Planning and Scheduling till Executing and Streamlining individual & team performances (Daily OPS Briefings) along with Training and Assessing them to achieve pre-set goals within the time, marketing, quality, loyalty, Cross/Up/Link Selling, & other cost parameters by maintaining proper work related relationships with the existing and pipe-lined customers.
• Creating initiatives, designing events, inventory management, plan Budgets & merchandise, focusing on Omni-Channels & execution of these marketing events for increasing Sales followed by Business.

• Maintaining meaningful relationship with Employees, checking Demographics & Segmenting Core Customers, using KAIZEN, LEAN & SIX-SIGMA methods on Employer & Patrons (Aviation, Retail, Logistics & Fintech), Franchisees, Mall Management, Vendors, Landlords and Localities for business expansion.

• Forecasting Regional Trends, Budgeting & Buying, plan Stocking & De-stocking, Promotions, Staff Hiring& Training, focusing on Frugality for the Organization, VM, Sales Targets and tools to Achieve and Retain.
• Managing ROI & P&L point of Sales Display Units, Collection Graphics, Window Displays, Handouts and packaging.
• Maximizing customer satisfaction matrices by providing pre & post sale assistance with Lean, Kaizen and Ambiguity Management Processes and achieving delivery & quality norms & setting high standards with proven results of the respective Organization.

• Taking ownership, Identifying, Deep-diving, Earning Trust, On boarding, Training, Grooming, Monitoring& Leading the performance of my team members along with enhancing SOP’s to ensure efficiency in Sales, Operations, Business and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst the team by hiring the Best, Guiding them with the best Resources and developing them accordingly

As a Business, Sales, Management and Operations Head, my responsibilities has always been covering Challenging, High-Potential markets by highlighting on Highest Revenue Growth, Profitability, Good EBITDA, Pnl and ROI, Distribution Expansion, Market Penetration, Proper Collaboration with Internal and External Stakeholders and Employees, Strategic Leadership and Team Development.

For me, Numbers, Timelines and Passion towards achieving Targets or Goals make accomplishments credible.

• Association of Information Technology Professionals.
• International Association of Administrative Professionals.
• APICS – Association for Supply Chain Management.
• National Association of Social Workers.
• Project Management Institute.
• Exise and Government Officials.
• State Police and RTOs.
• State Lawyers and Judges.
• 3rd party vendors catering to Gunman, Drivers and Custodians.
• MD and Higher ranking Officials of Chhattisgarh CSMCL Business.
• Private and Government Banks.
• Easter Central Railway.
• Retails Chain for Fashion Retail, Medical Stores and FMGC.
• Aviation Officials. (Domestic and International).

*Ready to join immediately.

*Willingness to extensive travelling and relocation.

*Open to compensation negotiation.

*Owning the responsibility of adaptability to any official spectrum.