Promila Nijhara
Manager-RDC(Real Estate & Data Center)
Faridabad
Summary
With 20 plus years of experience in Administration & Facilities Management,Asset Management,Procurement Management & Hotel industry. Proficiency in managing complex operations. established a track record of decision-making, planning, budgeting and people management with a great emphasis on customer satisfaction and overall support functions. Skill set includes MIS generation, team building and negotiation skills for attaining corporate goals, cost control, and system profitability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Manager
Kyndryl Solutions Private Limited, RDC
Gurgaon
09.2021 - Current
- Global role of service matrix evaluator for East zone(India, ,Australia, New zealand,China,ASEAN countries) of Facility services provider,CBRE.Evaluation of services as per SLA & taking appropriate action for credit note or change in SOW.Shown saving of $ 8274 in Q4 2021 & $198251 in Q1 2022 for India.
- SLA management of CBRE on KatanaTool for East Region.
- Taking care of end to end Cart/PO activities for Pan India for Facility management related services.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
IBM India Pvt Ltd
Gurgaon
05.2013 - 08.2021
- Strategic management of projects and portfolios to achieve the organizational objectives
- Supervising administration related activities including house keeping,critical equipment maintenance ,infrastructure management,facilities planning,cafeteria services & utilization of resources
- Managing contractual SLAs of Facility services,cafeteria,Gym services ,Front Office vendor
- Ensuring all the activities are done as per set processes.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly. Monitoring and control expenditure against budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor In Arts -
Punjabi University
Patiala 04.1991 - 04.1996
Diploma - Hotel Management
National Council For Hotel Management & Catering
Chandigarh 03.1994 - 03.1997
Skills
Management Skills
Timeline
Manager
Kyndryl Solutions Private Limited, RDC
09.2021 - Current
Manager
IBM India Pvt Ltd
05.2013 - 08.2021
Diploma - Hotel Management
National Council For Hotel Management & Catering
03.1994 - 03.1997
Bachelor In Arts -
Punjabi University
04.1991 - 04.1996
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