Promise Chowdhury
Kolkata
Summary
Customer-oriented, strategic-thinking professional with more than 17 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Process Trainer adept at showing technical leadership and developing training company-wide training courses. Motivated and engaging leader with unsurpassed work ethic and passion for driving performance improvements.
Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively buying introducing products, implementing pricing/merchandising models, inventory control and projections, territory development and revealing customer needs to deliver solutions.
Having knowledge of various industries,ie Education industry, Fashion industry, Manufacturing Industry, Food industry, Banking Industry.
Overview
17
17
years of professional experience
Work History
Senior Manager, Projects
Revolut
Remote
05.2024 - Current
- Identified opportunities for process improvements within the bank's operations.
- Handling KYC and Dante portal for identity verification.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Maintained customer records of all banking activities in a secure database.
- Provided customer service support for banking inquiries via chat or email.
- Performed quality control checks on completed work before submitting it for review.
- Designed assessments to evaluate the effectiveness of training programs.
Manager: Client Servicing
Startek (ZOMATO)
Remote
06.2022 - 04.2024
- Handling Customer Servicing for the client named Zomato
- Query management and providing resolution to the customer of Zomato
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Improved productivity by providing CSR performance feedback for corrective action
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results
- Communicated regularly with team members to maintain clearly defined expectations
- Managed remote customer support teams across multiple time zones.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Assisted with developing online learning modules for remote learners.
- Recommended changes or improvements in existing training processes as needed.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Supervised, evaluated or referred instructors to skill development classes.
Senior Manager: Branding
TransparentHealthPlans
10.2019 - 06.2022
- Handled Online Branding and advertisement(Promotional-plans, Ads-world, social media sites: Facebook, Twitter, Instagram etc)
- Planning and executing content writing to create brand value
- Designing Advertisement material to enhance brand visibility
- Creating and Posting contents on the digital platform to increase web traffic
- Budgeting for Media promotions (PPC, Tie ups with different social media channels for advertisement etc)
- Met budget targets through responsible planning and resource allocation
- Measured and accurately processed materials to minimize wastage
- Content design for Mail Blast
- Institutional Tie-ups
- Vendor management, negotiations and new Vendor tie-ups
- Handling online Branding and advertisement
- Handling quires management and trouble shooting
- Managed bookings to optimize team availability.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Manager: Buyer (PnC)
Reliance Industries Ltd
08.2014 - 09.2019
- Process development and implementation of E-procurement system; “ Smallbuy “ for internal users for PAN India
- Designing and carrying out E-procurement system pilot trials at all sites and offices
- Institutional business development activities carried out pan India, via participation, visiting exhibitions & counseling
- Conceptualized and prepared strategic planning for Digital Marketing Process for brand build-up
- Conceptualized and executed several events for Brand building activity
- Smallbuy is a catalogue based ordering system
- This process has simplified the procurement system and reduced the transaction cost and has increased the Vendor payment efficiency level
- Process and Product development
- Trouble shooting and query management for Users and Stakeholders
- Trouble shooting and query management for Vendors and Users
- Co-ordination between Vendors (on board vendor is around 100) and users (1500+ internal users)
- Catalogue maintenances and uploading
- Around 88 catalogues of different categories and locations live
- Handling Ordering, GRN to Vendor Payment cycle
- Handling the project of Developing of “Smallbuy” APP, UAT testing, and taking initiative to promote the same among internal users
- Handling the project of Chat bot development to make the process more user’s friendly
- Time to time system monitoring for the improvement of the process
- Surveying and feedback collection
- Training to the users and Vendors
- Stake holder management for the smooth running of the system; a
- Internal: co-ordination with CS, HR, PnC coordinator, Security team
- B
- External: Co-ordination and follow-up and support to Vendor for flawless delivery.
Manager : Marketing
Fast n Fashion Pvt Ltd
04.2010 - 08.2014
- Handled online and offline advertisement and branding
- Media Management
- Online catalogue Management
- Handled supply chain management
- Handled negotiations with vendors to procure finished materials
- Worked for whole P2P (procurement to payment) circle
- Handled online catalogue management
- Conceptualized and implemented several activities to increase brand visibility
- Handled Social media/ Digital media activities for branding
- Conceptualized and executed several promotional activities.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Senior Executive : Marketing
DQ Entertainment Ltd
05.2008 - 04.2010
- Handled Media and advertising to create brand visibility
- Handled all promotional activities (ATL and BTL) for brand building and enquiry generations
- Handled negotiations with vendors for different verticals; products and services
- Handled Student counseling
- Handled institutional tie-ups.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Developed and implemented strategic plans to achieve company objectives.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Senior Executive : Marketing
Frankfinn Institute of Airhostess Training
03.2007 - 05.2008
- Handled Media and Advertisement to increase the brand value
- Lead several events and promotional activity for database generations
- Handled Students counseling
- Handled several seminars and workshop for students.
Education
BA Hons - Literature
Calcutta University
PGPE - Marketing
IIPM, Coventry University
LondonSkills
- Schedule development
- Training and mentoring
- Cost Control
- Innovation management
- Project Planning
- Client Relationship Management
- KPI Tracking
- Cross-Functional Communication
- Quality Control
- Client liaison
References
References available upon request.
Timeline
Senior Manager, Projects
Revolut
05.2024 - Current
Manager: Client Servicing
Startek (ZOMATO)
06.2022 - 04.2024
Senior Manager: Branding
TransparentHealthPlans
10.2019 - 06.2022
Manager: Buyer (PnC)
Reliance Industries Ltd
08.2014 - 09.2019
Manager : Marketing
Fast n Fashion Pvt Ltd
04.2010 - 08.2014
Senior Executive : Marketing
DQ Entertainment Ltd
05.2008 - 04.2010
Senior Executive : Marketing
Frankfinn Institute of Airhostess Training
03.2007 - 05.2008
BA Hons - Literature
Calcutta University
PGPE - Marketing
IIPM, Coventry University
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