Promise Yadav
Customer Service Executive
Poll No 53, Kurrat Mohalla, VPO- Chhawla, New Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in travel industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Chat Representative
Wheelz - ANZ (Concentrix Daksh Services Pvt Ltd)
Gurugram
07.2021 - 09.2022
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Achieved high customer ratings on post-service surveys for timeliness, resolutions and customer service.
- Assisted department with email-based and live chat support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Telecaller
Healthplix Technologies
Banglore
01.2020 - 05.2021
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Followed up with customers to solicit further sales.
- Completed daily cold calling and outreach to build sales pipeline.
Education
10th -
CBSE Board
New Delhi 04.2012 - 03.2014
12th -
CBSE Board
04.2014 - 03.2016
Bachelor of Science -
University of Delhi
New Delhi 07.2016 - 05.2019
Master of Science -
Amity University
Gurugram 08.2019 - 05.2021
Skills
Administrative support
Timeline
Customer Service Chat Representative
Wheelz - ANZ (Concentrix Daksh Services Pvt Ltd)
07.2021 - 09.2022
Telecaller
Healthplix Technologies
01.2020 - 05.2021
Master of Science -
Amity University
08.2019 - 05.2021
Bachelor of Science -
University of Delhi
07.2016 - 05.2019
12th -
CBSE Board
04.2014 - 03.2016
10th -
CBSE Board
04.2012 - 03.2014
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