PROMIT GHOSH
Project Manager
Bangalore
Summary
Resourceful Project Manager with 3.6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads improvement projects, insurance operations and data analysis. Possess expertise in areas such as data analytics, change management, process improvement, project management and risk analysis. Adept in modeling risk management applications and implementation of outsourcing projects. Possess hands-on experience in setting up new processes, vendor management and team handling. Well-versed in the usage of advanced excel and macros, Figma and other software tools. Adjudged a Top Performer and awarded MT of the year award among 90+ management trainees. Holds a PGDM in Marketing from KJ Somaiya Institute of Management Studies & Research, Somaiya Vidyavihar University Mumbai.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Manager, Strategy
Robinhood Insurance Brokers Pvt Ltd - Oneinsure
Mumbai
07.2022 - Current
- Leading End to End delivery of key turnaround project aimed at customer acquisition through claim satisfaction
- Implemented and developed operational standards, policies and procedures for the project
- Setting up new processes and redesigning existing operational of claim and query handling
- Using Figma to manage design of wireframes and placeholders for the Insurance management app and managing vendor from onboarding to payment. Building knowledge repository for different types of policies across multiple insurers and simplifying them for the customers
- Building internal database of customer to enhance customers experience of using the insurance management application.
- Hiring and training project team for business operations
- Designing SOPs and caller aids along with KFDs for internal and external customers for the claim handling process.
- Handling Agent payment mechanism for Motor agency team and built processes for capacity enhancement.
Project & Ops Manager
HDFC Life
Mumbai
06.2019 - 07.2022
- Life (3 years)
- Outsourcing initiative - Implemented end to end deployment of process outsourcing from training, compliance, billing and performance reviews (20 reporting execs)
- Penny drop project - Defined process and deployed a mechanism of Bank account validation to reduce instances of fraud and errors in payment
- Remote KYC - Deployment of link-based KYC document collection for payout during Covid scenario
- IRM project - Designed the rules for the risk control machine being developed for automated monitoring of fraudulent and Incorrect payouts
- Helped transition the loan management system from the manual system to the newly acquired SAS software, resolving issues and exceptions along the way.
- Ops Manager role - Consistently met all payout targets and reduced suspense balances by 40-60% over a period of 5 months’
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Summer Internship
Savex Technologies Pvt Ltd
Mumbai
04.2018 - 07.2018
- Created and redesigned models to give accurate predictions of cost and time for shipment Reduced TAT by 10% and cost by 20% in the working model demonstrated
- Analyzed delivery partner performance to select best partner for distribution, developed model for selection
- Created and optimized records management strategies to coordinate and protect information.using Google sheets
Education
MBA - Marketing
KJ Somaiya Institute of ManagementStudies & Research, Somaiya Vidyavihar University
Mumbai 04.2017 - 04.2019
Bachelor of Commerce - Accounting And Business Management
Mumbai University
Mumbai 04.2014 - 04.2017
12th (10+2) - ICSE Board -
SMT Sulochanadevi Singhania School
ThaneSkills
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Additional Information
- CERTIFICATES , Six Sigma Green Belt Specialization - (2021 - Present) University System of Georgia ACHIEVEMENTS Management Trainee of the Year - HDFC LIFE Catalyst for Change: Grow Practitioner - HDFC Life Campus Winners at Hult Prize Somaiya Vidyavihar Star Performer - Desi Hangover Project - (03/2018 - 06/2018) Best Performer - Tide Technocrats Project- (08/2018 - 12/2018)
Accomplishments
Management Trainee of the Year - HDFC LIFE
Catalyst for Change: Grow Practitioner - HDFC Life
Awarded Best Agile implementation - Frost and Sullivan Project Evaluation and Recognition Program for the LMS project
Campus Winners at HULT Prize Somaiya Vidyavihar
Star Performer - Desi Hangover Project - (03/2018 - 06/2018)
Best Performer - Tide Technocrats Project- (08/2018 - 12/2018)
Certification
Six Sigma Green Belt Specialization
Timeline
Senior Manager, Strategy
Robinhood Insurance Brokers Pvt Ltd - Oneinsure
07.2022 - Current
Six Sigma Green Belt Specialization
12-2021
Project & Ops Manager
HDFC Life
06.2019 - 07.2022
Summer Internship
Savex Technologies Pvt Ltd
04.2018 - 07.2018
MBA - Marketing
KJ Somaiya Institute of ManagementStudies & Research, Somaiya Vidyavihar University
04.2017 - 04.2019
Bachelor of Commerce - Accounting And Business Management
Mumbai University
04.2014 - 04.2017
12th (10+2) - ICSE Board -
SMT Sulochanadevi Singhania School
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