Pronit B Mariyil
Kochi,KL
Summary
Dynamic Process Innovation Professional with a proven track record at IBM, excelling in Stakeholder engagement and Data visualization. Spearheaded initiatives that reduced process time by 30%, while enhancing team efficiency through strategic resource planning and change management. Adept at driving digital transformation and delivering actionable insights through analytical reporting.
Overview
11
11
years of professional experience
Work History
Process Innovation Professional (Delivery Manager)
IBM
04.2025 - Current
- Directed and coached Global team encompassing 17 Learning Administrators, supporting regions to ensure consistent, high-quality service delivery
- Served as primary integration point for IBM automation, Data Analytics, and Transformation teams to implement new process automations and define transformative delivery methodologies.
- Partnered with Data Analytics team to review monthly Critical Process Indicators (CPI) and Key Performance Indicators (KPI), providing data-driven insights to leadership and driving continuous performance improvement.
- Managed critical relationships with Stakeholders and Learning Managers across Europe regions, simultaneously serving as the primary Point of Contact for IBM Learning Delivery Project Executive and Client Account Leader.
- Consulted with Client Leadership to define, document, and successfully deploy new, standardized operational processes, ensuring compliance and smooth facilitation across all Delivery teams.
Process Delivery Specialist (Team Lead)
IBM
12.2021 - 03.2025
- Reengineered a key operational template, reducing process time from 50+ minutes to 35 minutes and improving efficiency across teams.
- Introduced weekly problem-solving sessions, enabling the team to resolve errors independently and improve accuracy.
- Enabled region-based prioritization and TAT-focused assignments, leading to consistent service-level achievement.
- Designed simplified process guides and visual workflows, cutting new hire training time by over 60%.
- Consolidated historical performance data to create a centralized and reliable reporting system for leadership.
- Collaborated with cross functional teams to reduce recurring task errors through preventive training and best practices.
- Standardized global processes and documentation, eliminating manual interventions and ensuring consistent delivery quality.
- Built Power BI dashboard for IBM-EY learning account to visualize daily performance metrics, enabling data-driven decisions and transparency.
Senior Associate
EY
06.2021 - 12.2021
- Served as Point of contact and Team Lead for the Central Awarding team, proactively troubleshooting complex issues and identify key barriers to streamline the Talent Services workflow.
- Analyzed workflow trend to develop and implement suitable workarounds, ensuring optimal resource allocation and proactive resourcing plans to manage fluctuations in workflow.
- Evaluated service delivery feedback and prepared comprehensive weekly and monthly reporting decks for stakeholders, translating complex operational data into actionable strategic insights
Petroleum Realtime Data Administrator (Team Lead)
Petrolink Data Services Pvt. Ltd
08.2018 - 06.2021
- Led a high-performing team managing one of the organization's largest data projects, ensuring real-time accuracy and delivery within strict timelines.
- Streamlined workflows and cross-team collaboration, reducing turnaround time and improving data quality and client satisfaction.
- Trained and mentored new team members, enhancing process efficiency and operational consistency across projects.
Junior Realtime Administrator
Petrolink Data Services Pvt. Ltd
02.2017 - 08.2018
- Resolved real-time data communication issues at rig sites, ensuring uninterrupted data flow and operational efficiency.
- Coordinated with third-party contractors and clients to deliver project updates and technical support.
- Managed confidential petroleum data requests, maintaining accuracy and SLA compliance.
Petroleum Data Analyst
Petrolink Data Services Pvt. Ltd
02.2016 - 02.2017
- Monitored and analyzed real-time drilling data to identify anomalies and ensure data integrity.
- Collaborated with cross-functional teams to troubleshoot issues and communicate resolutions to clients.
- Generated reports highlighting data quality trends and operational performance metrics.
Senior Static Data Operator
Petrolink Data Services Pvt. Ltd
09.2015 - 01.2016
- Verified and maintained accurate client drilling records and data archives.
- Performed quality checks and finalized detailed drilling reports for management review.
- Supported monthly data reporting processes to ensure timely and error-free submissions.
Static Data Operator
Petrolink Data Services Pvt. Ltd
09.2014 - 08.2015
- Collaborate with global clients to trouble shoot real-time data issues and provide insights on company tools for improved operational efficiency.
- Processed and validated reports through rigorous quality checks, ensuring data accuracy and reliability for client decision-making.
Education
BBA -
Ilahia College of Arts And Science
Muvattupuzha, India05-2014
Skills
- High-level Stakeholder engagement
- People Management
- Change Management
- Resource Planning
- Project Execution
- Process Automation
- Technical Troubleshooting
- Data Visualization
- Digital transformation
- Analytical Reporting
- MS Office
- Power BI
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Process Innovation Professional (Delivery Manager)
IBM
04.2025 - Current
Process Delivery Specialist (Team Lead)
IBM
12.2021 - 03.2025
Senior Associate
EY
06.2021 - 12.2021
Petroleum Realtime Data Administrator (Team Lead)
Petrolink Data Services Pvt. Ltd
08.2018 - 06.2021
Junior Realtime Administrator
Petrolink Data Services Pvt. Ltd
02.2017 - 08.2018
Petroleum Data Analyst
Petrolink Data Services Pvt. Ltd
02.2016 - 02.2017
Senior Static Data Operator
Petrolink Data Services Pvt. Ltd
09.2015 - 01.2016
Static Data Operator
Petrolink Data Services Pvt. Ltd
09.2014 - 08.2015
BBA -
Ilahia College of Arts And Science