Pronoy Das
Bhatpara
Summary
Dynamic accounting professional with extensive experience at The Golden Park Hotel, excelling in cash management and customer service. Proven track record in team leadership and staff training, enhancing operational efficiency. Proficient in accounting software, ensuring accurate financial reporting and compliance while resolving customer disputes effectively.
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
12
12
years of professional experience
4022
4022
years of post-secondary education
Work History
Head Cashier Cum Junior Accountant
The Golden Park Hotel
Kolkata
04.2021 - Current
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Managed team schedules and delegated tasks to maintain efficient service levels.
- Trained new cashiers on systems and customer service protocols.
- Resolved customer inquiries promptly to enhance guest satisfaction experiences.
- Conducted regular audits of cash drawers for discrepancies and compliance.
- Collaborated with management to implement new payment processing systems.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Utilized accounting software to record transactions and generate financial reports.
- Coordinated timely payments from vendors, clients, and account holders.
- Checked figures and postings for correct entry and proper codes.
- Maintaining staffs salary every month.
Junior Accountant
Gujral Roadways PVT LTD
Kolkata
12.2015 - 04.2021
- Utilized accounting software to track expenses and generate reports.
- Maintained and reconciled general ledger accounts.
- Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
- Reviewed daily cash activity reports to ensure accuracy of information.
- Coordinated timely payments from vendors, clients, and account holders.
- Posted financial data in Excel spreadsheets and managed inventory.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Give the bulk expenses to the driver in every place.
- Maintain the bulks expense report everyday.
- Maintain staffs salary.
Junior Accountant
TMC (Twinderjit Minning Corporation)
Bihar
05.2015 - 09.2015
- Prepared financial statements for monthly reporting and compliance.
- Assisted in processing invoices and managing accounts payable duties.
- Maintained accurate records of transactions and reconciled discrepancies.
- Utilized accounting software to track expenses and generate reports.
- Maintained and reconciled general ledger accounts.
- Reviewed daily cash activity reports to ensure accuracy of information.
- Coordinated timely payments from vendors, clients, and account holders.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Maintain Salary of Staffs.
- Maintaining Reports of Selling Products category wise.
Backend Executive
MBS (Modern Business Solution) Service Provide for ICICI BANK
Kolkata
12.2014 - 05.2015
- Verification Of Credit Cards Application.
- Creating Mis Details of Clients.
- Preparing Daily Sales Report.
- Maintain Salary Of Staffs.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Backend Executive
Guru College
Kolkata
12.2013 - 11.2014
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Handling Admission Procedure.
- Preparing Daily Sales Report.
- Maintain work flow of the councellor and accounting part.
Education
Bachelor of Science -
Calcutta University
Kolkata, India 05.2010 - 05.2013
West Bengal Council of Higher Secondary Education
Bhatpara, IndiaWest Bengal Board Of Secondary Education
Bhatpara, IndiaSkills
- Cash management
- Customer service
- Team leadership
- Accounting software
- Inventory management
- Staff training
- Problem solving
- Cashier training
- Multi-tasking skill
- Refunds and exchanges
- Hard-working
- Flexible schedule
- Customer dispute resolution
- Punctuality
- Point of sale operation
Languages
Bengali
Beginner (A1)
A1
Bengali
Beginner
A1
English
Beginner
A1
Affiliations
- Suffering Internet.
- Knowledge of Tally.
- Knowledge of Figma For Design.
Timeline
Head Cashier Cum Junior Accountant
The Golden Park Hotel
04.2021 - Current
Junior Accountant
Gujral Roadways PVT LTD
12.2015 - 04.2021
Junior Accountant
TMC (Twinderjit Minning Corporation)
05.2015 - 09.2015
Backend Executive
MBS (Modern Business Solution) Service Provide for ICICI BANK
12.2014 - 05.2015
Backend Executive
Guru College
12.2013 - 11.2014
Bachelor of Science -
Calcutta University
05.2010 - 05.2013
West Bengal Council of Higher Secondary Education
West Bengal Board Of Secondary Education