Rahul Mishra

Work History

Training Manager (India)

Xiaomi Technologies India Pvt. Ltd.

Bangalore, Karnataka

2018.12 - 2020.12

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Managed team of 20+ employees, overseeing hiring, training, and professional growth of employees.
Proved successful working within tight deadlines and fast-paced atmosphere.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Analyzed Facilitators, Participants and Session trends to make proactive decisions about program operations.
Established and updated objectives and tools for overall program and each department to enhance operations.
Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Created in-depth training manual for all employees.
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.

Regional Training Manager

LG Electronics

Chandigarh, Punjab

01.2018 - 11.2018

Designed and developed planned and ongoing training interventions for volunteers that provide shop managers with learning resources and tools to improve performance and optimize on potential of volunteer teams.
Managed new employee orientation training process for more than [500] employees each year.
Developed surveys to identify training needs based on projected production processes and changes.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Implemented new learning strategies depending upon employees' skill levels.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.

Training Manager

Groupe SEB India

New Delhi, Delhi

02.2016 - 01.2018

Tested all training software and hardware prior to commencing training programs.
Organized and edited training manuals, multimedia visual aids and other educational materials.
Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.(LMS)
Conducted training courses and prepared videos for long-term use.
Managed new employee orientation training process for more than [50] employees each year.

Senior Sales Trainer

Sony India Pvt. Ltd.

New Delhi, Delhi

01.2013 - 01.2016

Assessing training needs based on self-quality checks & feedback from internal & external quality agencies & Conducting training for retail outlets based on training needs.
Certifying Field Force on "In-Shop Demonstration" Criterion.
Calculating improvement of sales promoters / senior sales promoters / solution specialists.
Interconnecting with Sales Leaders to define development needs and providing training updates Imparting training for Product and Sales.
Trained Regional Distribution Sales Team on "Sales Optimization Skills".(Value and Volume Increase, Relationship Building and Management, Objection Handling).
Attained 100% growth in performance of sales team in 3 months.
Successfully managed 105 training programs.
Assessed training needs and imparted training to 500 employees.
Headed highly trained & self-motivated team of 6 people.
Sending monthly & quarterly report to HQ (Japan) for Training activities done by Sony India.
Competition analysis & keeping track of competition product launches.

Associate Training Partner(Freelance)

Hero Mindmine

New Delhi, Delhi

12.2010 - 01.2013

Assessed Participants needs to develop effective Communications training plans.
Gathered and organized supplementary material to support structured lessons.
Tracked attendance and progress against goals for each participant.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Assessed student needs to develop effective 12 training plans.
Provided clear, informative lectures on Accent Neutralization to classes of 300 students.

Voice and Accent Trainer

Kairotic BPO Services

Dehradun, Uttarakhand

12.2007 - 01.2013

Delivered 50 hours per week of classroom Trainings, instructing over 100 Executives per Batch in US Culture and Voice & Accent.
Employed diverse Training approaches to help Executives of all abilities understand material.
Worked with Director to devise and implement support plans to help On Floor Executives excel.
Used Microsoft Word and other software tools to create documents and other communications.
Exceeded goals through effective task prioritization and great work ethic.

Summary

Overview

Work History

Training Manager (India)

Regional Training Manager

Training Manager

Senior Sales Trainer

Associate Training Partner(Freelance)

Voice and Accent Trainer

Education

Bachelor of Science in Medical Microbiology - Medical Microbiology

No Degree - Post Graduate Diploma in Human Resource Management

Skills

Certification

Work Availability

Software

Interests

Timeline

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