Prosenjit Bachhar
KOLKATA
Summary
Dynamic Store Manager at Reliance Retail LTD with a proven track record in maximizing profitability and enhancing customer satisfaction. Expert in sales analysis and team leadership, I successfully implemented operational improvements that boosted repeat business and optimized inventory management. Committed to fostering a high-performance culture through effective training and mentoring.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Reliance Retail LTD
Kolkata
08.2022 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
MBA - Marketing
Sikkim Manipal University
Kolkata04-2014
Skills
- Customer service
- Sales analysis
- Inventory management
- Visual merchandising
- Staff training
- Expense control
- Team leadership
- Promotional planning
- Data analysis
- Operational compliance
- Conflict resolution
- Performance evaluation
- Team development
- Quality assurance
- Root-cause analysis
- Merchandise planning
- Store operations oversight
- Loss prevention procedures
- Culture development
- Maximizing profitability
- Profit margin optimization
- Sales promotions
- Operational efficiency
- Process improvements
- Store merchandising
- Customer feedback analysis
- Sales strategies
- Staff management
- Customer response
- Customer service management
- Budgeting and cost control
- Problem-solving
- Relationship building and management
- Recruitment and hiring
- Team building
- Performance reviews
- Revenue generation
- Employee retention strategies
- Team building and leadership
- Inventory control
- Employee engagement
- Store opening and closing
- Store operations
- Retail inventory management
- Store displays
- Staff supervision
- Strategic planning
- Work Planning and Prioritization
- Leading staff meetings
- Training and mentoring
- Sales expertise
- Sales coaching
Accomplishments
- FY 2023-2024 TWICE WON CEO CLUB for Best Profitability and Customer experience quarter out of three quarter.
- FY 2022-2023 Awarded for Best Profitable store for East Region.
- FY 2022-2023 Twice awarded for Best customer experienced store thrice for profitable store.
Certification
- Microsoft Academy Certificate
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Store Manager
Reliance Retail LTD
08.2022 - Current
MBA - Marketing
Sikkim Manipal University
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