Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Prosenjit Bachhar

Prosenjit Bachhar

Bijoygarh, Jadavpur, Kolkata

Summary

Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Deputy Manager

Reliance Retail LTD
Kolkata
07.2022 - Current
  • Managed daily operations to ensure smooth retail workflow.
  • Coordinated with teams to implement store policies and procedures.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Trained staff on customer service techniques and product knowledge.
  • Oversaw inventory management and restocking processes efficiently.
  • Developed schedules for staff to optimize coverage during peak hours.
  • Facilitated communication between departments to enhance collaboration.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Assistant Manager

Reliance Retail LTD
Kolkata
04.2019 - 06.2022
  • Developed store strategies that increased customer engagement levels.
  • Coordinated training sessions for new staff on operational procedures.
  • Managed inventory to enhance product availability and minimize waste.
  • Implemented merchandising plans that optimized product displays and promotions.
  • Supervised daily operations, including scheduling shifts and assigning duties.
  • Led team meetings to evaluate performance and identify operational improvements.
  • Handled customer service inquiries and complaints promptly.
  • Monitored employee attendance and maintained accurate payroll records.

Team Leader

Reliance Retail LTD
Kolkata
11.2013 - 03.2019
  • Led team in daily operations and ensured smooth workflow.
  • Coordinated staff schedules and optimized resource allocation.
  • Trained new employees on store policies and customer service standards.
  • Facilitated team meetings to discuss performance and set goals.
  • Resolved customer inquiries and provided support for complex issues.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Developed strategies for problem solving and conflict resolution among team members.

Sales Associate

Sony India
Kolkata
02.2011 - 10.2013
  • Facilitated product selection by providing detailed information to customers.
  • Managed inventory levels and organized merchandise displays to maximize visibility.
  • Resolved customer inquiries with professionalism and empathy, ensuring satisfaction.
  • Trained new team members on cash register operations and stock procedures.
  • Collaborated with team members to optimize customer service experiences.
  • Demonstrated product features to align with customers' needs and preferences.
  • Arranged merchandise attractively with signage to boost sales and reduce overstock.
  • Maintained up-to-date knowledge of product features and technology trends.

Education

MBA - Marketing Management

Sikkim Manipal University
Kolkata
10-2014

Associate of Arts - BA

State University of West Bengal
Barasat
07-2011

Skills

  • Business development
  • Team leadership
  • Sales strategies
  • Sales analysis
  • Strategic thinking
  • Strategic planning
  • Decision-making capacity
  • Financial management
  • Retail operations
  • Customer service and satisfaction
  • Customer relationship management (CRM)
  • Employee performance evaluations
  • Team building
  • Sales forecasting
  • Business development understanding
  • Promotional planning
  • Rewards program oversight
  • Vendor relationship management
  • Recruitment and hiring
  • Employee performance evaluation
  • Team motivation techniques
  • Performance improvements
  • Staff training and development
  • Leadership development
  • Time management
  • Problem solving
  • Effective communication

Accomplishments

  • Best Assistance Manager in the East region, 2019
  • Best assistance manager in the East Region, 2021
  • Best inventory management store, store manager 2022 in East region
  • Best profitable store, store manager 2023 in East region
  • Highest profitable store, store manager 2024 in East region
  • Selected for CEO Club Award, Quarter 2, JAS 2024 For Highest Profitable
  • Selected for CEO Club Award, Quarter 3, OND 2024 For Highest Profitable

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Certification

  • Microsoft Soft Academy Certificate

Timeline

Deputy Manager

Reliance Retail LTD
07.2022 - Current

Assistant Manager

Reliance Retail LTD
04.2019 - 06.2022

Team Leader

Reliance Retail LTD
11.2013 - 03.2019

Sales Associate

Sony India
02.2011 - 10.2013

MBA - Marketing Management

Sikkim Manipal University

Associate of Arts - BA

State University of West Bengal

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Prosenjit Bachhar