Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prosenjit Bhowmick

North 24 Parganas,WB

Summary

Proven track record in enhancing customer satisfaction and streamlining office operations at StarTek and The Assembly Of God Church School. Excelled in customer engagement and complaint handling, significantly improving feedback scores. Skilled in MS Office and adept at fostering team collaboration. Achieved cost-saving measures and ensured the accuracy of financial records through meticulous quality control.

Overview

20
20
years of professional experience

Work History

Customer-service-executive

StarTek
12.2022 - Current
  • Provided company information to customers upon inquiry and answered questions via phone.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

Office Staff

The Assembly Of God Church School
10.2004 - 11.2018
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
  • Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
  • Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
  • Streamlined office procedures by implementing efficient filing systems and organizing digital records.
  • Implemented cost-saving measures within the office environment by monitoring supply usage closely and identifying opportunities for bulk purchasing discounts.
  • Managed the collection of school fees from students and parents, ensuring timely payments and accurate records.
  • Maintained official documents such as student records, financial statements, and administrative paperwork in compliance with organizational policies.
  • Conducted monthly audits of financial records and transactions to ensure accuracy and transparency.
  • Coordinated sponsorship programs and activities, liaising with sponsors and stakeholders to facilitate donations and support initiatives.

Education

High School Diploma -

Indian Institute Of Open School (I.I.O.S.)
Kolkata, India

Skills

Team Collaboration

Customer Engagement

Customer Relationship Management

Complaint Handling

Relationship Building

Computer Skills

Customer Service

MS Office

Teamwork and Collaboration

Quality Control

Timeline

Customer-service-executive

StarTek
12.2022 - Current

Office Staff

The Assembly Of God Church School
10.2004 - 11.2018

High School Diploma -

Indian Institute Of Open School (I.I.O.S.)

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Prosenjit Bhowmick