PROSENJIT BISWAS

Dynamic Lead Compliance Engineer at Razorpay Software Pvt Ltd, adept at embedding compliance into product lifecycles and implementing robust technical controls. Proven expertise in risk management and team collaboration, driving operational excellence and fostering a culture of compliance. Successfully developed automated systems for KYC/AML checks, enhancing security and efficiency.

• Certified Information Security Manager (CISM) - ISACA
• Certified Associate CMMI- ISACA
• ISO 27001 Lead Auditor - BSI
• CPISI 4.0
• Azure Fundamental - Microsoft
• Six Sigma Green Belt - Quality, IASSC

• English
• Bengali
• Hindi
• Kannada

• Presented 'Performer of the month' award for achieving the highest score for sales in entire Sitel.
• Received 'Shining Star' award for 3 months by achieving SLA’s and quality parameters in Minacs.
• Honored 'Knight' Quarter award in First Source.
• Awarded 'Knight' Of the month.

Available on request

• Date of Birth: 01/10/80
• Nationality: Indian

• Razorpay Software Pvt Ltd, Lead Compliance Engineer, 10/01/23, Present, Regularly monitors and analyzes new and evolving financial regulations from various global and local authorities (e.g., RBI, DPDPA, GDPR, PCI DSS, PIN, P2PE)., Assesses how new or changed regulations impact the company's products, services, and operations, involving close collaboration with legal and product teams., Leads 'Compliance by Design' initiatives, working closely with product and engineering teams from the very beginning of a product's lifecycle (from ideation to launch) to embed compliance requirements directly into the system architecture and features., Designs and implements technical controls and automated systems to ensure compliance, including: Automated KYC/AML Checks, Data Security and Privacy, Fraud Detection, Secure Payment Processing., Conducts thorough validation of test reports of all the systems and features so they meet regulatory requirements., Identifies potential weaknesses in systems that could lead to compliance breaches or security risks through vulnerability assessment., Prepares for and participates in internal and external audits by regulators, partners, or independent auditors, providing detailed documentation, system logs, and evidence of compliance., Sets up real-time monitoring systems that generate alerts for potential compliance violations, suspicious activities, or security incidents., Investigates flagged incidents, identifies root causes, and collaborates with relevant teams (e.g., security, legal, operations) to implement corrective actions promptly., Manages the process of notifying regulators and affected customers in the event of a data breach or other significant compliance incident., Collaborates with legal and compliance officers to translate regulatory requirements into clear, actionable technical policies, procedures, and guidelines for engineering teams., Maintains detailed records of compliance activities, system configurations, test results, and incident responses, essential for audits and regulatory reporting., Works closely with various teams, including Legal, Product, Software Development, Operations, and Risk Management, to ensure a holistic approach to compliance., Educates engineering teams about compliance requirements and best practices to foster a 'culture of compliance' within the organization., Conducts comprehensive assessments of the compliance and security posture of third-party vendors and partners that interact with Razorpay’s critical systems or sensitive data, ensuring adherence to regulatory requirements and internal security standards.
• Ezetap Mobile Solutions Pvt Ltd, Associate Lead – Audit & Compliance, 05/01/15, 12/31/22, Responsible for the analysis, development, and implementation of strategic business plans & policies, ensuring organizational growth, targeting maximum profitability & cost effectiveness through driving operational excellence in risk & operations management., Performs research on market conditions, existing prospective clients and general client behavior and any other information to assess risk., Executes operational risk, information security risk, data security risk policy and procedures in line with regulatory and industry changes within an organization and recognizing, investigating as well as managing risks in business units with the team., Applies and controls strategies with the management to prevent, reduce and mitigate operational, reputational, Security risks as well as observing and following process to identify risk issues on a regular basis., Creates and upholds risk management documentation, risk policies and risk reports for smooth operation and delivering a timely info of operational risk issues and decisions to the managers., Manages the proof of document during the merchant onboarding process and provided quality check delivery through merchant onboarding process., Makes and obtains a portfolio revenue report of groups and is liable for managing KYC policy, suggesting for KYC contract’s as per the requirement as well as maintaining the quality of the process with the help of Lean Six Sigma.
• First Source India Pvt Ltd, Senior Advisor - Sky (Sales & Service), 11/01/11, 05/31/15, Acted as the key player in the analysis, development, and implementation of strategic business plans & policies, ensured organizational growth, targeting maximum profitability & cost effectiveness., Defined and implemented long and short term goals and oversaw daily operations, policy implementation, strategic direction as well as complex customer query resolution with training & mentoring staff., Contributed with the team members to achieve sales target in daily basis and interacted face to face with the Client to achieve the desired sales objective., Monitored & tracked the product by cross selling, up selling etc. Guided, provided knowledge of the product and services to the existing customers., Managed customer retention and sales of existing customer, resolved billing issues and led for after sales support through email and calls.
• Sitel, Senior Executive - Microsoft (Sales & Service), Preserved current records with effective knowledge on all new technical information and participated in various training programs, coordinated with the customers and technicians to determine repair required., Maintained improvements in business systems, staff management, teamwork and productivity/efficiency and ensured that there is enhancement in the service of Customer., Provided technical support over the phone., Monitored operations to ensure that services are followed as per company policy & standards as well as preparing, submitted staff appraisals for management approval., Administered entire gamut of operations, ensured smooth running of all operational activities whilst managing the day-to-day activities and provided effective support in sales activities., Established practice innovative business strategies to improve the awareness & enhanced visibility and geared activities to plan, organize, & manage internal procedures and resources to ensure maximum productivity.
• Minacs, CSR - Microsoft (Sales & Service), Provided strategic support to the sales teams in exploiting new market opportunities for existing product lines and set direction for the company by defining short/long range objectives and mission of the company., Ensured that customers receive the highest quality of service in a caring and compassionate atmosphere., Actively shared best practices with colleagues to improve and achieve organizational objectives and goals., Structured annual operational budget and implemented control measures to contain expenses within defined limits., Organized various training sessions for the team to enhance their performance.