Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Prosenjit Paul

Prosenjit Paul

Kolkata

Summary

Service-oriented steward with background in hospitality and customer service. Skills include efficient multitasking, strong communication ability, and knowledge of food safety protocols. Proven track record of providing first-rate guest experiences while maintaining clean and organized dining environments. Demonstrated impact in previous roles through improved service efficiency and team collaboration.

Overview

3
3
Languages
8
8
years of professional experience

Work History

Training Steward

Orenge Mint
Thane
04.2018 - 07.2020
  • Maintained cleanliness of dining areas and kitchen spaces.
  • Collaborated with team members to enhance customer dining experiences.
  • Maintained a clean, safe, and organized work environment.
  • Swept and mopped floors of the kitchen area on a regular basis.
  • Personally welcomed guests and helped find most suitable offerings through effective questioning.
  • Participated in ongoing training to enhance job skills and knowledge.

Steward

Pizza Castle
Matunga
02.2021 - 10.2023
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Assisted with food preparation and presentation for customer service.
  • Managed inventory of supplies, ensuring timely restocking as needed.
  • Followed all company guidelines related to food safety standards during meal preparation.
  • Maintained cleanliness of dining areas, including floors, tables, and chairs to enhance guest experience.
  • Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.

Steward

Mekada Tapas and Cocktail Bar
Vashi
05.2024 - 10.2025
  • Greet guests promptly and courteously, ensuring a warm and welcoming atmosphere
  • Provide menu recommendations and answer questions regarding dietary restrictions and allergens.
  • Manage multiple tables simultaneously, ensuring timely service and guest satisfaction.
  • Upsell food and beverage items, resulting in a 15% increase in average check size.
  • Train and mentor new staff members, promoting teamwork and efficient service.
  • Handle customer complaints effectively, resolving issues to maintain high levels of guest satisfaction.

Steward

Sky Lounge Ber And Rooftop By Cafe Palm Atlantis
Vashi
11.2025 - 07.2026
  • Delivered exceptional service to guests, enhancing dining experience and fostering customer loyalty.
  • Processed orders accurately and coordinated with kitchen staff to ensure timely meal delivery.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
  • Collaborated with team members to streamline operations during peak hours.

Education

Sutia Barasat Palli Unnayan Vidyapith
Kolkata , India

Skills

  • Customer Service
  • Upselling Techniques
  • Communication Skills
  • Active Listening
  • Problem - Solving
  • Time Management
  • Eye for Detail
  • Serve customers

Languages

Bengali
First Language
Hindi
Beginner (A1)
A1
English
Beginner (A1)
A1

Timeline

Steward

Sky Lounge Ber And Rooftop By Cafe Palm Atlantis
11.2025 - 07.2026

Steward

Mekada Tapas and Cocktail Bar
05.2024 - 10.2025

Steward

Pizza Castle
02.2021 - 10.2023

Training Steward

Orenge Mint
04.2018 - 07.2020

Sutia Barasat Palli Unnayan Vidyapith

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Prosenjit Paul