PROTAP BANERJEE

• Monitor processing of invoices
• Improved existing average turnaround time for billing requests from 5 business days to 24 hours.
• Sole responsible for a portfolio of 1200 US customers with a monthly outstanding of $250-350 million.
• Managed to reduce the outstanding above 90 days from 15% to less than 4%.
• Post all payments cash, checks and credit card payments to customer accounts.
• Work closely with other department to resolve and applies unapplied cash/checks.
• Ensure timely collection of payments
• Processing Credit Applications, fixing the Credit Limits and create the customer master in ERP system.
• Customer Order release based on their overdue status
• Monitor customer account details for non-payments, delayed payments & other irregularities.
• Customer Ledger Reconciliation
• Review of AR aging to ensure compliance.
• Weekly review for Doubtful Debts and recovery of Bad Debts with sales team
• Submit weekly & monthly reports for Senior leadership team and other stakeholders to enable effective decision making.
• Maintain accounts receivable customer files & records
• Opening & blocking of Credit & Cash Customers.

· Supervision of Billing process and control the credit limit of long overdue customers

· Customer Aging analysis to ensure timely collection and monthly ledger reconciliation

· Monitor timely collection of payment by making phone calls and critical customer visit.

· Train the team members on the usage of ERP systems and efficient collection process.

· Weekly outstanding meeting with Sales Team members for doubtful debts & recovery of bad debts

· Submission of weekly and monthly reports for sales and other management team members.

· Leadership of 30 team members from Order processing to payment collection

· Supervision of order and invoice processing on daily basis

· Train the team members on the usage of ERP systems and efficient collection process.

· Customer Aging analysis with payment follow up

· Customer Ledger Reconciliation

· MIS reports for Order processing, payment collection

· Visit disputed customers to minimize the doubtful debts

· Successfully handled largest of key accounts within the company. Resolved the yearlong discrepancies and corrected the ledger reconciliation very effectively.

· Oversee a team of 16 team members that handle a portfolio of 2000 customers with a monthly outstanding AR of INR 40 to 50 millons.

· Leadership of 20 team members and train them on the usage of ERP systems and efficient collection process.

· Proactively collaborated with internal stakeholders to understand Billing & Collection needs and customize support.

· Customer payment analysis, tracking & updating daily cash deposits

· Processing Credit application and fixing the credit limit

· Review of AR aging to ensure compliance.

· Opening & blocking of all Credit & Cash customers in the system based on their overdue status.

· Review of AR aging to ensure compliance and monitoring processing of invoices.

· Setting objective for the credit control team that align with the accounting department’s goals.

· Ensure timely collection of payments and all team members follow the accounting principles.

· Negotiate with clients for non-payment cases

· Organise of credit application, invoices & deposits

· Prepare monthly, quarterly, annual and ad-hoc forecasting reports.

· Opening & blocking of all Credit & Cash customers in the system based on their overdue status.

· Setting new credit control team and objectives for them that align with the company policy.

· Train the team members on the usage of ERP systems and efficient collection process.

· Preparation of Credit policy and customers Credit Application

· Review of AR aging to ensure compliance and monitoring processing of invoices.

· Prepare monthly, quarterly, annual and ad-hoc forecasting reports for senior management and other departments

· Weekly outstanding meeting with Sales Team members for doubtful debts & recovery of bad debts

· Ensure timely collection of payment by making phone calls and critical customer visit.

· Opening & blocking of all Credit & Cash customers in the system based on their overdue status.

· Customer master creation and preparation of agreement/credit application for new and existing customers.

· Cash & cheques deposit entries in ERP system based on customer payment advice.

· Prepare, verify and process of invoices as per customer PO.

· Managed & coordinated all activities of the credit control department.

· Payment follow up by phone calls, emails and personal visit to the long overdue customers.

· Reconciliation of customer ledger on monthly basis and keep the quarterly balance confirmation for auditors.

· Achieved to reduce the DSO from 111 days to 65 days.

· Weekly outstanding meeting with all department to ensure timely collection of payments