Protyush Paul
Learning And Development, Training
Kolkata,West Bengal
Summary
- I would like to build-up a career in a reputed organization where my commitment, sincerity, honesty are appreciated and rewarded and utilized to maximum.
- Capabilities in implementing effective solutions to the customer’s needs with an aim to improve customer contentment and consequently customer loyalty.
- Praised and awarded at different companies for achieving the targets and delivering utmost results.
- An effective communicator with good relationship building & interpersonal skills.
Overview
5
5
Languages
1
1
Certification
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Deputy Manager
Centum Learning Ltd., Client -TATA Motors Ltd.
, Odisha & Chhattisgarh
04.2019 - Current
- Tracking Productivity individually and help them to achieve their target.
- Making daily analytical reports of approx.300 manpower of TATA Motors dealer’s for better understanding of Business.
- Conducting Training Need Analysis and organizing Test / Quiz for the employees.
- Organizing PDP (Personal Development Program) for team to improve their selling Skills.
- Collating Daly/ Monthly & Yearly data for future reference and making analytic reports.
- Tracking and Implementation of the digital tools for Sales Process & Business Development.
- Development/ Revival Planning for Sales number as-n-when required in certain markets.
- Developing Training module for Specific Business Requirement.
- Mapping Manpower to specific training as per the findings of TNA for better productivity.
- Organizing and Mapping large scale training for 500-600 manpower for Product Launch.
- Training and Handholding for Senior Team Members of TATA Dealers for better result.
- Training TSM’s form TATA Motors for the new Products and process.
- Classroom & Digital Training for the Tata Dealerships of Odisha and Chhattisgarh.
- Implementing new or modifying process for better performance of the team.
- Helping the team with relevant competitions details and updates regularly to keep them updated about competition and market.
- Making development plan/path for 300+ individuals for better Performance.
- Monthly review Analytic report for the Performance of the Dealership’s.
- Maintaining the performance track Dealership wise for Client (TATA Motors).
- Conducting Audit for Sales for Process, Digital Tools Used, Record maintained, Complain closure, Internal complain Monitoring System, Hygiene Factor, Overall Customer Satisfaction etc.
- Note: The major focus is to maintain at least 95% trained manpower and 100% productivity month on month and also the overall productivity and Sales number to be delivered by the region.
Manager Training
Strategic Learning Solutions, Client - Nissan India
, East India
12.2018 - 04.2019
- Responsible for the Eastern Region of country.
- Tracking Productivity individually and help them to achieve their target.
- Making analytical reports of approx. 850 manpower of Nissan dealer’s for better understanding of Business.
- Conducting Training Need Analysis and organizing Test / Quiz for the employees.
- Collating Daly/ Monthly & Yearly data for future reference and making analytic reports.
- Developing Training module for Specific Business Requirement.
- Mapping Manpower to specific training as per the findings of TNA for better productivity.
- Organizing and Mapping large scale training for 1200 manpower for Product Launch.
- Classroom Training for the Nissan Dealerships of entire Eastern India with North East.
- Implementing new or modifying process for better performance of the team.
- Helping the team with relevant competitions details and updates regularly to keep them updated about competition and market.
- Making development plan/path for individuals for better Performance.
- Conducting Audit for Sales for Process, Digital Tools Used, Record maintained, Complain closure, Internal complain Monitoring System, Hygiene Factor, Overall Customer Satisfaction etc.
- Note: The major focus is to maintain at least 95% trained manpower and 100% productivity month on month. With maintaining proper audit report for the Dealerships for Sales and Service both for better Customer Experience.
Deputy Manager
Centum Learning Ltd, Client - TATA Motors
, Odisha
05.2018 - 11.2018
- Tracking Productivity individually and help them to achieve their target.
- Making daily analytical reports of approx. 200 manpower of TATA Motors dealer’s for better understanding of Business.
- Conducting Training Need Analysis and organizing Test / Quiz for the employees.
- Organizing PDP (Personal Development Program) for team to improve their selling Skills.
- Collating Daly/ Monthly & Yearly data for future reference and making analytic reports.
- Tracking and Implementation of the digital tools for Sales Process & Business Development.
- Development/ Revival Planning for Sales number as-n-when required in certain markets.
- Developing Training module for Specific Business Requirement.
- Mapping Manpower to specific training as per the findings of TNA for better productivity.
- Organizing and Mapping large scale training for Product Launch.
- Classroom & Digital Training for the Tata Dealerships of Odisha and Chhattisgarh.
- Implementing new or modifying process for better performance of the team.
- Helping the team with relevant competitions details and updates regularly to keep them updated about competition and market.
- Making development plan/path for 300+ individuals for better Performance.
- Maintaining the performance track Dealership wise for Client (TATA Motors).
- Conducting Audit for Sales for Process, Digital Tools Used, Record maintained, Complain closure, Internal complain Monitoring System, Hygiene Factor, Overall Customer Satisfaction etc.
- Note: The major focus is to maintain at least 95% trained manpower and 100% productivity month on month and also the overall productivity and Sales number to be delivered by the region.
Trainer
Benchmark Interkraft, Dealer for Mercedes Benz
Kolkata, West Bengal
03.2017 - 05.2018
- Organizing Training sessions as per the specific requirement.
- Visiting the high end for closing of sales and also proper explanation & hand holding of CA.
- Organizing dally / weekly Training, TNA and short test’s.
- Helping with On-job training to freshers and experience also if required to make them understand the job skills better and easier.
- Implementing new or modifying process for better performance of the team.
- Conducting role play with the team to brush-up team’s skills.
- Helping the team with relevant competitions details and updates regularly to keep them updated about competition and market.
- Making development plan for the individuals for Training need assessment.
- Monthly review report for the training.
- Assigning the team for training session with the MB India.
- Note: The major focus is in the overall productivity and Sales number to be delivered by the team, also to maintain at least 100% trained manpower and productivity quarterly.
Sales Consultant and Internal Trainer
Volkswagen Kolkata, OSL Exclusive Pvt Ltd
Kolkata, West Bengal
09.2011 - 03.2017
- Achieving the sales targets of every month.
- Selling add-on services like Insurance, Extended Warranty, Accessories and Finance.
- Closing of the deals with new customers within offered discount by the company.
- Compiling and maintaining comprehensive customer profile.
- Producing daily, weekly and monthly reports and forecasts.
- Follow up on opportunities uncover by business development.
- Organizing Training sections and giving presentations to the team.
- Conducting weekly Training and organizing short test’s on the previous training topic.
- Handholding fresher’s and experience also if required to make them understand the job skills better and easier.
- Conducting role play with the team to brush-up team’s skills.
- Helping the team with relevant competitions details and updates regularly to keep them updated about competition.
- Note: The major focus on achieving the target on Cars and also VAS, in the later stage overall productivity and Sales number to be delivered by the Team, also to maintain 100% trained manpower and productivity and 80% manpower to have a sales figure more than 3 cars month on month with a conversion ratio of 10-15% in average.
Trainee Sales Consultant
Victoria Ford, Victoria Motors Pvt Ltd
Kolkata, West Bengal
01.2011 - 04.2011
- Achieved the sales targets.
- Closing of the deals with new customers.
- Compiled and maintained comprehensive customer profile.
- Produced daily, weekly and monthly activity reports and forecasts.
- Follow process and best practices.
- Note: The major focus on achieving the basic target and also VAS figures.
Sales Officer
Saha Steel Pvt Ltd ( Distributer of Tata Shakti)
, West Bengal
04.2010 - 03.2011
- Maintained Dealers pick up targets as fixed by Distributor.
- Arranged Meet/ Events.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Identified and qualified new distributors to increase market share in key territories.
- Implemented marketing and sales campaigns to effectively brand.
- Identified client needs, built relationships and overcame objections to drive sales.
Education
MBA - Marketing
Jaipur National University
Jaipur 06.2019 - Current
BBA - Marketing
Jaipur National University
Jaipur 01.2014 - 12.2016
High School Diploma -
The Institute Of Motor Industries
Kolkata 04.2007 - 06.2009
Skills
Business development and planning
undefinedAccomplishments
- Successfully conducted the launch Training Program for All TATA Motors New product line up for entire East and North East India 2019.
- Got recognised as “Gold Certified Trainer” for TATA Motors in 2019.
- Was a part of “Nissan Kicks launch Training” where we trained 1200 participant in a span of 5 days.
- Got recognized as a “Jetta Jennies” in 2015.
- Completed the Certification program of Volkswagen in 2014.
- Got recognized as a “Royal Blue Consultant” and “Best Vento Seller” in 2014.
- Was Awarded “Champions Of Champion” in 2013.
- Got a visit to the Plant of Volkswagen in 2013.
- Earned highest incentive from Volkswagen in last quarter of 2012.
- Sold a ‘BS lll’ old ‘Fiesta S’ 2009 Make Model in 2011.
- DIPLOMA & CERTIFICATIONS COURSES.
- Diploma in Automobile Engineering from ‘The Institute of Motor Industries’, Chennai in 2009.
- Certificate in Automobile Engineering from Jadavpur University (IIPC) in 2009.
- (With 6month of experience from ‘Calcutta Tramways Corporation Limited ‘[CTC]).
- Certificate in Short Term Vocational Course of 2/3 Wheeler Mechanic in 2008.
Certification
Certificate in CAD (Computer Aid Designing) from ‘State Youth Centre’ in 2009.
Affiliations
- Perusing : MBA from Jaipur National University 2nd Year
- 2017 : BBA from Jaipur National University
- 2010 : 12th from West Bengal State Council of Vocational Education and Training(W.B.S.C.V.E.T.).
- 2007 : 10th from Central Board of Secondary Education (C.B.S.E.)
Timeline
MBA - Marketing
Jaipur National University
06.2019 - Current
Deputy Manager
Centum Learning Ltd., Client -TATA Motors Ltd.
04.2019 - Current
Manager Training
Strategic Learning Solutions, Client - Nissan India
12.2018 - 04.2019
Deputy Manager
Centum Learning Ltd, Client - TATA Motors
05.2018 - 11.2018
Trainer
Benchmark Interkraft, Dealer for Mercedes Benz
03.2017 - 05.2018
BBA - Marketing
Jaipur National University
01.2014 - 12.2016
Sales Consultant and Internal Trainer
Volkswagen Kolkata, OSL Exclusive Pvt Ltd
09.2011 - 03.2017
Trainee Sales Consultant
Victoria Ford, Victoria Motors Pvt Ltd
01.2011 - 04.2011
Sales Officer
Saha Steel Pvt Ltd ( Distributer of Tata Shakti)
04.2010 - 03.2011
High School Diploma -
The Institute Of Motor Industries
04.2007 - 06.2009
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