SQL
Hi, I’m
Prudhvi Kumar Reddy K R
Account Support Representative
Bengaluru
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Summary
Experienced account support professional with a strong background in customer service, problem resolution, and account management. Recognized for exceptional collaboration skills and a history of achieving successful outcomes. Adaptable, dependable, and proficient in CRM systems, communication, and multitasking in dynamic environments. Demonstrates a proactive mindset and dedication to upholding superior standards.
Overview
8
years of professional experience
2
years of post-secondary education
4
Languages
2
Certificates
Work History
(PayPal and Venmo)
Account Support Representative
11.2019 - Current
Job overview
- Served as the primary point of contact for users regarding their financial accounts, effectively communicating complex financial information in an easy-to-understand manner across various channels (chat, email, phone).
- Mediated disputes between consumers and businesses under limited supervision, utilizing multiple alternative dispute resolution strategies and logical reasoning skills.
- Gained hands-on experience navigating a dynamic fintech ecosystem, understanding the interplay between users, payment methods, and platform functionalities
- Handled sensitive financial and personal information with the utmost confidentiality and adherence to data privacy regulations.
- Developed a deep understanding of P2P payment processing, fund transfers, and linking various funding sources (bank accounts, cards) to user accounts
- Educated users on security best practices and identified potential fraudulent activities, contributing to the overall financial integrity of the platform.
- Collaborated with internal teams (e.g., Risk, Compliance, Engineering) to escalate and resolve intricate account issues, demonstrating effective teamwork in a fast-paced financial environment.
- Navigated complex contract negotiations, securing mutually beneficial agreements that supported long-term partnerships with clients.
- Managed a portfolio of key accounts, consistently achieving retention targets while fostering growth opportunities within existing relationships.
- Educated and advised Venmo users on optimal utilization of platform features, including payment methods, direct deposit, and business profiles.
(Concentrix)
Sr. Customer Support Representative
07.2017 - 10.2019
Job overview
- Primary customer support to iTunes Store (Apple) users in fast-paced environment.
- Providing end resolution with accuracy as per customer request.
- Providing the floor support for the new agents regarding process updates.
- Utilized tools and resources and conducted research to diagnose and resolve issues.
- Consistency in resolving customer issues to achieve customer satisfaction.
- Fielded inbound chats and emails with dual concurrency.
Education
Sri Venkateswara University
MBA from Master of Business Administration, Finance and Marketing
08.2012 - 05.2014
University Overview
MBA (Master of Business Administration) Degree with specialisation in Finance and Marketing.
Skills
Client relations expert
Prioritizing client requirements
Conflict resolution
Analytical problem solving
Issue escalation management
Experienced with Microsoft Office applications
Financial processing expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 30 in the initiation of Venmo support in Bengaluru.
Certification
Purchase support, Disputes (Unauthorized, INR, SNAD)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Python
MS Office
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Interests
Movies
Cricket
Travel
TV Shows
Timeline
Limitations
03-2024
Purchase support, Disputes (Unauthorized, INR, SNAD)
06-2023
Account Support Representative
(PayPal and Venmo)
11.2019 - Current
Sr. Customer Support Representative
(Concentrix)
07.2017 - 10.2019
Sri Venkateswara University
MBA from Master of Business Administration, Finance and Marketing
08.2012 - 05.2014