Prudhvi Raj Mallisetty
Bengaluru
Summary
Proven leader in logistics with a track record of enhancing customer satisfaction and driving cost savings at Toll Global Forwarding India Pvt Ltd. Excelled in negotiations and problem-solving, achieving significant efficiencies. Skilled in customer service and teamwork, my innovative approach and dedication consistently deliver results beyond expectations.
Overview
10
10
years of professional experience
Work History
Air Freight Team Lead
Toll Global Forwarding India Pvt Ltd
06.2019 - Current
- Currently handing Air import and Air export customer service and operations (quotations, operations, communication, consol filing, negotiations, AWB preparation)
- Also well versed in handling Sea imports.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining quality standards and timely delivery.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Senior Executive Customer Service and Operations
Worldwide Logistics India Pvt Ltd
06.2016 - 05.2019
- Handled Sea imports, Air imports, Air exports and quotations.
- Contributed to the team in solving the customer issues on priority basis within my organizational scope.
- Maximized the organizational profits by quoting aggressively with respect to the market standards
Co-Founder and Chief Operating Officer
Spoonfed.in
06.2014 - 05.2016
- Ventured into food-tech space by the name Spoonfed.in.
- Catered 600 customers per day efficiently with a customer satisfaction of more than 95 percent
- Handled operations from hiring of delivery guys to overall operations.
- Responsible for training the team and customer support.
- Lead a team of 35+ delivery guys and 5 customer support representatives.
Education
Bachelor of Engineering Technology - Mechanical Engineering
RMK Engineering College
05.2014
Skills
- Customer Service
- Excellent overseas communication and negotiation of rates
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- A quick learner with ‘Can do’ attitude and self-motivated
- Flexible to any environment
- Hard work and dedication
- Innovative and smart work
Languages
English
Telugu
Kannada
Tamil
Hindi
Travelling
Personally enjoy travelling as an adherent nature admirer, experiencing different cultures, flora, fauna across the country and globe.
Timeline
Air Freight Team Lead
Toll Global Forwarding India Pvt Ltd
06.2019 - Current
Senior Executive Customer Service and Operations
Worldwide Logistics India Pvt Ltd
06.2016 - 05.2019
Co-Founder and Chief Operating Officer
Spoonfed.in
06.2014 - 05.2016
Bachelor of Engineering Technology - Mechanical Engineering
RMK Engineering College
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