Manga
Prudhvi Teja Gochipathala
Systems Engineer
Nellore,AP
Summary
Resourceful Systems Engineer with over 4 years of progressive experience at Infosys Ltd. specializing in enterprise endpoint management, desktop engineering, and technical user support. Expert in administering Microsoft 365, SCCM, and Intune environments to streamline software deployments and optimize device lifecycles. Proven track record of diagnosing complex network and hardware break/fix issues, managing incidents via ServiceNow, and delivering high-satisfaction technical support to end-users.
Overview
3
3
Languages
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Systems Engineer
Infosys Ltd.
Bengaluru, Karnataka
01.2026 - Current
- Administer enterprise SCCM and Intune architectures, automating large-scale software distribution, OS deployments, and security patch enforcement across the network.
- Develop custom PowerShell scripts to automate recurring system administration duties, cutting down manual desktop provisioning times.
- Engineered a streamlined application packaging workflow to ensure consistent, silent software deployment across thousands of remote and local endpoints.
- Diagnose and resolve advanced network connectivity, operating system errors, and corporate application conflicts to maintain maximum operational uptime.
Senior Systems Associate
Infosys Ltd.
Bengaluru, Karnataka
01.2024 - 01.2026
- Served as an advanced tier for desktop engineering support, performing complex hardware/software troubleshooting and break/fix resolutions for local and remote users.
- Utilized remote support utilities to configure, test, and deploy software patches directly onto client workstations.
- Managed the full lifecycle of enterprise technical incidents, requests, and changes utilizing the ServiceNow platform, consistently meeting strict SLA metrics.
- Collaborated directly with cross-functional network and infrastructure teams to isolate and fix localized PC network problems.
Systems Associate
Infosys Ltd.
Bengaluru, Karnataka
01.2023 - 01.2024
- Provided hands-on end-user support, troubleshooting Exchange email client configurations, mail flow delivery failures, and corporate profile access blocks.
- Administered SharePoint Online sites and document libraries, ensuring proper user access permissions, security controls, and high site availability.
- Trained corporate users on basic technical troubleshooting workflows, maximizing their efficiency with localized PC and peripheral hardware.
Operations Executive
Infosys Ltd.
Bengaluru, Karnataka
06.2022 - 01.2023
- Managed the daily queue of hardware and desktop service requests, prioritizing incidents based on business impact and organizational security policies.
- Supported the setup, validation, and maintenance of corporate video conferencing hardware and corporate broadcast environments.
- Maintained detailed documentation on resolved incidents to update the internal knowledge base and accelerate team resolution times.
Education
Bachelor of Computer Applications - Computer And Information Systems
Krishna Chaitanya Degree & PG College
Nellore 03.2017 - 10.2020
Skills
Microsoft Exchange
Microsoft Entra ID
PowerShell scripting
SharePoint Online
Microsoft Intune
SCCM
Application Packaging
Interests
Anime
Novels
Timeline
Systems Engineer
Infosys Ltd.
01.2026 - Current
Senior Systems Associate
Infosys Ltd.
01.2024 - 01.2026
Systems Associate
Infosys Ltd.
01.2023 - 01.2024
Operations Executive
Infosys Ltd.
06.2022 - 01.2023
Bachelor of Computer Applications - Computer And Information Systems
Krishna Chaitanya Degree & PG College
03.2017 - 10.2020