Prudviraj Sri
Risk investigator
Visakhapatnam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Risk Investigator
Sutherland Global Services
07.2023 - Current
- Analyzed transactions, accounts, and activities to detect suspicious behavior or potential fraud.
- Conducted investigations to assess risk and determine whether further action was needed.
- Reviewed and processed flagged transactions, escalating cases as necessary.
- Prepared detailed reports with findings and recommended actions to mitigate risks.
- Collaborated with compliance and legal teams to ensure adherence to company policies and regulations.
- Provided insights for improving risk detection processes and systems.
Principle Nodal Officer
Concentrix
05.2022 - 07.2023
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Education
Intermediate -
Swamy Junior College (EM)
Kakinada, East Godavari 05.2022 - Current
Skills
Work Coordination
Timeline
Risk Investigator
Sutherland Global Services
07.2023 - Current
Intermediate -
Swamy Junior College (EM)
05.2022 - Current
Principle Nodal Officer
Concentrix
05.2022 - 07.2023