Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Pruthvi H N
Customer Success and Sales
Bangalore
Summary
Overview
17
years of professional experience
6
years of post-secondary education
Work History
Akamai Technologies India Pvt Ltd
Sr. Client Success Manager
06.2014 - 11.2023
Job overview
- Developed comprehensive account plans outlining growth opportunities, risks, and mitigating actions for each assigned account.
- Influenced product roadmaps by identifying common client feature requests and communicating them to the Product Management team.
- Mentored junior team members, helping them develop necessary skills for successful career progression in Client Success Management.
- Increased client retention by proactively addressing potential challenges and providing strategic recommendations for improvement.
- Enhanced client satisfaction by implementing customized success strategies and maintaining strong relationships.
- Conducted regular business reviews with clients, sharing performance metrics and discussing future goals and objectives.
- Served as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
- Partnered with sales team members to ensure seamless handoff of newly acquired accounts into the Client Success department''s care.
- Developed and delivered tailored training sessions to improve client understanding of software features and functionalities.
- Leveraged data analytics tools to monitor client health scores regularly, enabling early detection of potential issues or dissatisfaction trends.
- Improved efficiency of quarterly business review process by standardizing templates, agendas, and reporting formats across all accounts.
- Optimized internal workflows by designing efficient processes that improved overall team productivity.
- Identified upsell opportunities by conducting thorough account reviews and presenting relevant solutions.
- Collaborated with cross-functional teams to address client concerns and resolve complex issues in a timely manner.
IBM India Pvt Ltd
Partner Relationship Manager/Brand SAles Specialis
12.2010 - 03.2014
Job overview
- Profiling and managing all the 4 of IBM’s Tier 1 Distributors and responsible for their Business and inventory planning
- Responsible for Partner enablement through trainings and certifications
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
- Facilitated regular meetings with partners to discuss progress towards shared objectives, address any issues or concerns, and celebrate successes together.
- Advocated for partner needs internally, ensuring their perspectives were heard and considered in strategic decision-making processes.
- Executing the role of a technology and Business consultant to partners; building and managing trust- based, long-term relationships at all levels
- Executing the role of a technology consultant to clients; building and managing trust-based, long-term relationships with customer’s organization on all levels.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals.
- Assessed the competitive landscape by monitoring industry news, attending conferences or events related to our partners'' businesses when possible .
Perfect Management Consultants
Business Development Executive
05.2007 - 06.2008
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Education
International Institute of Planning & ManagementBengaluru, India
MBA from Sales And Marketing Education
06.2008 - 06.2010
University Overview
Siddaganga Institute of TechnologyTumakuru
Bachelors of Engineering from Instrumentation And Electronics
06.2003 - 06.2007
University Overview
Skills
Customer Relationship Building
Careeroutline
Careeroutline
13+ years of Strong Experience in IT Industry with nearly 4 years of experience in IT Sales & Business Development Direct and Indirect. Have held positions of responsibility for managing Competitive Customers, Tier 1, 2 and 3 partners in Upcountry and Bangalore and 10+ years of experience in Customer Success, as a Sr. Client Service/Success Manager. I have also been responsible for strengthening market coverage with a proven track record of breaking into key competitive accounts/partners and have been able to develop a strong Sales Plan and Partner revenue model. Have handled Top 5 Media Accounts in EMEA and am currently exploring multiple ways in which the current charter can be expanded to bring in more Sales Focus through Customer Advocacy.Educationalqualifications
Educationalqualifications
M.B.A, Planning and Entrepreneurship, IIPM International, Bangalore, 76.9%, Engineering, Siddaganga Institute of Technology, Tumkur, Vishweshwaraiah Technological University (VTU), 12th, Sarvodaya PU College, Tumkur, 2002, 73.16%, 10th, Chethana Vidya Mandira, Tumkur, 2000, 88.16%Extracurricularachievements
Extracurricularachievements
- Got scholarship token from IIPM for securing first place in forth trimester and second place in II trimester.
- Was amongst only 5 selected from entire batch for Special GOTA trip to U.S.A.
- Secured first place in IEEE TECHNICAL PAPER PRESENTATION
- Was a selected volunteer at the ARRS King Cobra radio telemetry project sponsored by National Geographic.
Personal Information
Personal Information
- Father's Name: H.S.Niranjan Aradhya
- Date of Birth: 08/29/84
- Gender: Male
Languages
Kannada
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Telugu
Intermediate (B1)
Snake Rescue
Snake Rescue
I picked up this intrest in snakes from my dad being a zoologist and his books on Snakes and I ventured into the practicality of rescuing these snakes that show up in housefold, thereby saving them from being killed and I have rescued upto 3900+ snakes till date.
Timeline
Sr. Client Success Manager
Akamai Technologies India Pvt Ltd
06.2014 - 11.2023
Partner Relationship Manager/Brand SAles Specialis
IBM India Pvt Ltd
12.2010 - 03.2014
International Institute of Planning & Management
MBA from Sales And Marketing Education
06.2008 - 06.2010
Business Development Executive
Perfect Management Consultants
05.2007 - 06.2008
Siddaganga Institute of Technology
Bachelors of Engineering from Instrumentation And Electronics
06.2003 - 06.2007
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