PRUTHVI RAJ CHINTHALA
Technical Support Associate
Hyderabad
Summary
Qualified Tech Support Associate (Consultant) with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
7
7
years of professional experience
Work History
TRON ASSOCIATE (ML Data Associate)
Amazon Development Centre India Private. Ltd.
07.2019 - 01.2021
- Experience in understanding and achieving performance metrics and process requirements based on business results in a live environment, analyze and detect exceptions, and create reports.
- Maintained organized documentation of completed work, ensuring easy access to historical records for future reference or audits.
- Developed a keen understanding of company KPIs, using this knowledge to guide accurate data interpretation and insightful analysis.
- Experience handling assigned cases, tickets, and completing them within the SLA.
- Designed, built and analyzed data and data infrastructure to support business initiatives.
- Meet predetermined and assigned productivity targets and quality standards within expected deadlines, and contribute to process changes to minimize handling time, increase work efficiency, and improve the Amazon AVOC software tool.
- Implemented changes to streamline processes and reduce costs.
- Worked closely with IT teams, interacted well with internal clients, and understood their requirements to ensure a smooth transition of new systems or updates into the production environment.
- Performed root cause analysis for any issues encountered during the implementation phase.
Technical Support Consultant
Tech Mahindra
04.2025 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
- Assisted in the development of internal knowledge base content as a subject matter expert on various topics.
- Developed a keen understanding of company KPIs, using this knowledge to guide accurate data interpretation and insightful analysis.
- Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
- Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Consistently met performance targets with diligent attention to detail and effective time management skills.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
- Contributed to the successful launch of new products by thoroughly testing features and providing insightful feedback for improvements.
Education
Bachelor's Degree - Computer Science And Engineering
CMR Engineering College
Hyderabad01-2019
Intermediate - undefined
Narayana Junior College
Hyderabad01-2015
10th Class - undefined
Hindu Public School
Hyderabad04-2013
Skills
MS office
Problem-solving abilities
Computer skills
Program support
Adaptability and flexibility
Leadership qualities
Customer relationship management (CRM)
Work Planning and Prioritization
Accomplishments
- Successfully completed Microsoft Technology Associate certification under Database.
- Completed Hadoop certification be half of OakIT.
- Certified by Cambridge University for clearing the Business English Certification(BEC) Exam.
- Secured 2nd position in prelim rounds of Zonal Competition at UTKRAANTI-18 Organized by Infotech Pvt. Ltd.
ACTIVITIES AND HONORS
Member of the Computer Society of India (CSI). Good oral and written communication and documentation skills, an excellent team player, and ability to learn fundamental concepts effectively and efficiently. Member of the Computer Society of India (CSI). Good oral and written communication and documentation skills, an excellent team player, and ability to learn fundamental concepts effectively and efficiently.
Timeline
Technical Support Consultant
Tech Mahindra
04.2025 - Current
TRON ASSOCIATE (ML Data Associate)
Amazon Development Centre India Private. Ltd.
07.2019 - 01.2021
Intermediate - undefined
Narayana Junior College
10th Class - undefined
Hindu Public School
Bachelor's Degree - Computer Science And Engineering
CMR Engineering College