P S SHARADA

• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Maximized performance by monitoring daily activities and mentoring team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Accomplished multiple tasks within established timeframes.
• Defined clear targets and objectives and communicated to other team members.
• Cross-trained existing employees to maximize team agility and performance.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Identified issues, analyzed information and provided solutions to problems.

• Steered Vendor Management and key stakeholder management to ensure the deliverables are in line with client expectations
• Administrated planning function including demand forecast, production scheduled
• Managed transitions and stabilized processes for smooth operations; steered transitioning of processes to achieve maximum efficiency
• Successfully delivered services in compliance with SLAs and KRAs; established and implemented procedures, service standards and effective control measures to reduce costs
• Recommended solutions to remedy core business issues and position the organization to reach the next level of profitability while ensuring all round compliance
• Managed the chat process to make the service delivery effective and less time consuming, thereby enhancing customer experience
• Drove activities entailing leadership & guidance to the team members, planning, scheduling tasks, holding discussions with different functions and management for analysis
• Spearheaded and executed process improvement projects, targeting improvement of compliance controls using structured process improvement techniques
• Drove operations to outperform objectives and developed strong business relationships with strategic accounts
• Consistently improved processes & operational metrics by delivering special projects and by driving best practices
• Served the customers by providing product & service information and resolved product & service problems to their satisfaction
• Obtained and evaluated all relevant information to handle inquiries and complaints
• Prepared product reports by analyzed customer information; assessed the customer feedback, evaluated areas of improvements & provided critical feedback on improvements.

● Worked on Improving predictability of operations for all airport stakeholders through planning and timely conflict management.

● Optimized utilization of all airport fixed resources and stake holder resources by ensuring better punctuality of operations.

● Improved efficiency and lowered costs by optimizing utilization of resources.

● Optimized resource planning for next shift and to do 24 hours planning.

● Disseminated accurate and timely information to all concerned in case of any diversion, airport/aircraft emergency.

● Monitored daily flight schedule and kept a watch on conflicts arising out of delays/rescheduling and be responsible for conflict resolution and maximum utilization of premium resources through careful and prudent planning.

• Drove customer satisfaction and provided professional customer support.
• Worked in different locations like Check In Counters, Boarding Gate, AOCC ( Airport Operations Control Centre)
• Ensured smooth and safe flight operations.
  Coordination & liaison with Airport authorities / other stakeholders.
• Maintain cordial relations with other external agencies at the airport for smooth
  functioning.