Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Disclaimer
Timeline
Generic

P Saloni Patro

Summary

Specialist in Insurance domain. Team player who can also work independently. Excellent leadership and planning abilities. Focused on delivering high-quality services on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets.

Strong dedication to help customers in resolving issues and cultivating a positive image of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Information Processing Specialist / L1 Team

TATA CONSULTANCY SERVICES
07.2022 - Current

    Through Internal Job posting got selected in pilot team formed for handling critical works of the project

    * Managing queries forwarded by client via mail and frequent meetings with them to discuss on gaps in the process

    * Helping hand for the onshore complaints team to handle complex complaint across all the work types (checking transaction claims, email, phone calls) Communicating with different teams (technical & non - technical) for resolution of Incidents and Service requests

    * Directing team huddles and handling team

    * Strongly believe in Root cause Analysis . Audit transactions processing and identifying gaps while auditing. Employing CAPA for smoother customer journey Transaction and claims processing while taking corrective action

Domain Expert

TATA CONSULTANCY SERVICES
07.2019 - Current
    • After getting well aware and experienced, as a Subject Matter Expert focused on achieving success and increased productivity through maintaining good quality and administrations
    • Led regular stand up team meetings and huddles to get discussed and resolved the complex queries of team members and process improvement ideas
    • Have nominated to attend Grooming And Leadership Program Conducted By Client.

Apprentice Trainee

TATA CONSULTANCY SERVICES
06.2018 - 06.2019
  • Gained understanding the fundamentals of Insurance Domain.

Education

MBA - Human Resources Management

Biju Patnaik University of Technology
06.2024

BBA - Human Resources Management

Berhampur University, Odisha
04.2018

INTER MEDIATE in Science Stream -

Science College, Konkorada, Odisha

Skills

  • Disciplined and Competent responsibility
  • Customer Service
  • Proficient in Handling customer & client data
  • Commitment to the highest standard of quality and efficiency
  • Time & Communication Management
  • Leadership Skills
  • Good at problem solving
  • Microsoft office programs (MS-Word, MS- Excel, MS-Office, etc), Internet Use
  • Knowledge of Bancs application

Certification

  • TALLY ERP-9, Mind Tech, Hyderabad
  • Summer Internship Project, Recruitment And Selection Process of SOUTHCO, SOUTHCO, Berhampur, Odisha

Accomplishments

  • Received Gold Medal being topper in BBA under Berhampur University (2015-2018).
  • Certified for Soft skill during Soft skill development program (2018).
  • Received multiple times star of the month award within my Team.
  • Two times BPS star performer award within the project.
  • Received Service and commitment award from TCS.
  • Received multiple appreciations from higher management Team for handling queries and meeting the SLA.

Disclaimer

I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge.

Timeline

Information Processing Specialist / L1 Team

TATA CONSULTANCY SERVICES
07.2022 - Current

Domain Expert

TATA CONSULTANCY SERVICES
07.2019 - Current

Apprentice Trainee

TATA CONSULTANCY SERVICES
06.2018 - 06.2019

MBA - Human Resources Management

Biju Patnaik University of Technology

BBA - Human Resources Management

Berhampur University, Odisha

INTER MEDIATE in Science Stream -

Science College, Konkorada, Odisha
P Saloni Patro