Specialist in Insurance domain. Team player who can also work independently. Excellent leadership and planning abilities. Focused on delivering high-quality services on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets.
Strong dedication to help customers in resolving issues and cultivating a positive image of the company.
Through Internal Job posting got selected in pilot team formed for handling critical works of the project
* Managing queries forwarded by client via mail and frequent meetings with them to discuss on gaps in the process
* Helping hand for the onshore complaints team to handle complex complaint across all the work types (checking transaction claims, email, phone calls) Communicating with different teams (technical & non - technical) for resolution of Incidents and Service requests
* Directing team huddles and handling team
* Strongly believe in Root cause Analysis . Audit transactions processing and identifying gaps while auditing. Employing CAPA for smoother customer journey Transaction and claims processing while taking corrective action
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge.