Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

P Sridher Reddy

Hyderabad

Summary

Detail-oriented IT Analyst with 4.8 years of experience in Mac/Windows endpoint management, troubleshooting, and IT operations within Offshore Development Center (ODC) environments. Proven ability to maintain SLAs, remediate vulnerabilities, ensure compliance, and deliver technical support for business-critical systems. Skilled in ServiceNow, Active Directory, asset management, and stakeholder coordination. Adept at improving processes, preparing audit documentation, and enabling seamless IT service delivery.

Overview

6
6
years of professional experience

Work History

Senior Analyst

HCLTech
Hyderabad
12.2020 - Current
  • Acted as the first point of contact for Mac/Windows endpoint issues, ensuring 99% SLA adherence for ODC project tickets.
  • Configured, tested, and optimized endpoints; deployed macOS updates and application patches to maintain compliance.
  • Monitored vulnerabilities, performed remediation, and supported audit readiness activities.
  • Maintained accurate documentation of incidents, resolutions, and technical processes in knowledge bases.
  • Assisted ODC operations with asset management, invoice processing, and transactional activities.
  • Coordinated with LAN, WAN, and Telephony teams for hands-on support as required.
  • Managed onboarding and offboarding processes for ODC endpoints, ensuring compliance with client controls.
  • Created dashboards/reports in Excel and PowerPoint, providing regular updates to supervisors and managers.
  • Improved process efficiency by identifying gaps in endpoint management and streamlining workflows.

Intern

HCL’s Early Career Program
Hyderabad
09.2019 - 12.2020
  • Gained hands-on exposure to IT infrastructure, system administration, and troubleshooting within enterprise environments. Assisted in configuring and managing Windows/Mac endpoints, ensuring smooth system operations.
  • Assisted in configuring and managing Windows/Mac endpoints, ensuring smooth system operations.
  • Developed foundational skills in Active Directory, ServiceNow, and MS Office tools.

Education

Bachelor of Computer Applications -

Sastra
Thanjavur
06-2024

Skills

  • Endpoint Management: Mac & Windows configuration, optimization, patching, compliance, Jamf
  • Troubleshooting and SLA management: software and hardware issues, ServiceNow ticketing
  • Security & Compliance: Vulnerability remediation, audit readiness, compliance monitoring
  • IT Operations: ODC asset tracking, onboarding/offboarding, password resets, AD workstation mgmt
  • Stakeholder Engagement: Cross-team collaboration, MOM documentation, dashboard/reporting
  • Tools: ServiceNow, Active Directory, MS Excel (advanced), MS PowerPoint
  • Technical Knowledge: Windows scripting (basic), Group Policy Objects (GPOs)

Accomplishments

  • Recognized as a consistent top performer for delivering high-quality results and exceeding performance expectations.
  • Achieved recognition in the Innovation League for contributing impactful ideas and process improvements.

Timeline

Senior Analyst

HCLTech
12.2020 - Current

Intern

HCL’s Early Career Program
09.2019 - 12.2020

Bachelor of Computer Applications -

Sastra

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P Sridher Reddy