Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Accomplishments
Timeline
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P.S.Sai Nageswararao

Chennai

Summary

Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Service Engineer

Fujitsu
Chennai
08.2019 - Current
  • Office 365 and Azure AD.
  • Manage tickets SLA.
  • Monitoring Alerts in Office 365.
  • Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365.
  • Microsoft 365 administration experience, sharing, and access control over M365 environment.
  • Knowledge sharing with the team by creating documents.
  • Tracking updates and documenting the Preview features.
  • Handling condition access policy issues.
  • Handling MFA issues.
  • Work Experience on PowerShell and Graph Explorer.
  • SAML, web single sign on (SSO), OAuth and related authentication technologies.
  • Monitoring the licenses for Azure AD, resolving the license issues for the Azure AD users.
  • Worked on External Collaboration Settings, Cross-Tenant Access Settings.
  • Worked on Persistent Browser session policies, Access reviews.
  • Experience on Teams Shared Channels over B2B Direct Connect.
  • Experience on Cross-Tenant Access, B2B Collaboration.
  • Worked on handling different issues and providing solutions to M365 and Azure AD globally.
  • Provided technical assistance to customers regarding product installation, operation and troubleshooting.
  • Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
  • Investigated customer complaints and identified root cause of issues.
  • Documented detailed notes about all activities performed during service calls.
  • Resolved complex problems by researching available sources of information such as manuals, websites.
  • Collaborated with internal teams to develop customized solutions based on customer needs.

System Admin

Ashwath Kumar Technologies
Chennai
03.2015 - 07.2019
  • Office 365:
  • Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365.
  • Utilize Azure AD to customize clients’ Office 365 portal.
  • Resolve Office 365 and Pro Plus Suite configuration issues.
  • Manage tickets SLA.
  • Monitoring Alerts in Office 365
  • Office 365 administration experience.
  • Knowledge sharing with the team by creating documents about office products.
  • Troubleshooting Issues of Office 365, Exchange Online, SharePoint, Teams, OneDrive.

Education

B.Tech (CSE) -

Sasi Institute of Technology & Engineering
01.2015

Intermediate (12th) -

Narayana Junior College
01.2009

SSC (10th) -

Sasi English Medium School
01.2007

Skills

  • Exceptional interpersonal, and written communication skills
  • Organisational and Planning Skills
  • Flexibility in Technical area
  • Quick learner and fast accommodation to new environments
  • High availability to stress and working against tight deadlines and flexibility in working shifts
  • Hard work towards achieving the goal
  • Ability to learn and tend to make Decision making
  • Incident Management
  • Customer Support
  • Root Cause Analysis
  • Technical Troubleshooting

Certification

  • MS 900-Microsoft Certified M365 Fundamentals
  • AZ 900 -Microsoft Certified Azure Fundamentals
  • AZ 104 -Microsoft Certified Azure Administrator Associate

Personal Information

  • Total Experience: 7 Years and 8 months
  • Date of Birth: 08/31/92
  • Gender: Male

Languages

  • English
  • Telugu

Accomplishments

  • I have suggest and worked on feature B2B Collaboration and B2B Direct connect which is implemented globally
  • I have recognized as Top Performer.
  • I have acquired Hackathon Participation Certificate.

Timeline

Technical Service Engineer

Fujitsu
08.2019 - Current

System Admin

Ashwath Kumar Technologies
03.2015 - 07.2019

B.Tech (CSE) -

Sasi Institute of Technology & Engineering

Intermediate (12th) -

Narayana Junior College

SSC (10th) -

Sasi English Medium School
P.S.Sai Nageswararao