P.S.Sai Nageswararao
Chennai
Summary
Customer-focused professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Service Engineer
Fujitsu
Chennai
08.2019 - Current
- Office 365 and Azure AD.
- Manage tickets SLA.
- Monitoring Alerts in Office 365.
- Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365.
- Microsoft 365 administration experience, sharing, and access control over M365 environment.
- Knowledge sharing with the team by creating documents.
- Tracking updates and documenting the Preview features.
- Handling condition access policy issues.
- Handling MFA issues.
- Work Experience on PowerShell and Graph Explorer.
- SAML, web single sign on (SSO), OAuth and related authentication technologies.
- Monitoring the licenses for Azure AD, resolving the license issues for the Azure AD users.
- Worked on External Collaboration Settings, Cross-Tenant Access Settings.
- Worked on Persistent Browser session policies, Access reviews.
- Experience on Teams Shared Channels over B2B Direct Connect.
- Experience on Cross-Tenant Access, B2B Collaboration.
- Worked on handling different issues and providing solutions to M365 and Azure AD globally.
- Provided technical assistance to customers regarding product installation, operation and troubleshooting.
- Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
- Investigated customer complaints and identified root cause of issues.
- Documented detailed notes about all activities performed during service calls.
- Resolved complex problems by researching available sources of information such as manuals, websites.
- Collaborated with internal teams to develop customized solutions based on customer needs.
System Admin
Ashwath Kumar Technologies
Chennai
03.2015 - 07.2019
- Office 365:
- Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365.
- Utilize Azure AD to customize clients’ Office 365 portal.
- Resolve Office 365 and Pro Plus Suite configuration issues.
- Manage tickets SLA.
- Monitoring Alerts in Office 365
- Office 365 administration experience.
- Knowledge sharing with the team by creating documents about office products.
- Troubleshooting Issues of Office 365, Exchange Online, SharePoint, Teams, OneDrive.
Education
B.Tech (CSE) -
Sasi Institute of Technology & Engineering
01.2015
Intermediate (12th) -
Narayana Junior College
01.2009
SSC (10th) -
Sasi English Medium School
01.2007
Skills
- Exceptional interpersonal, and written communication skills
- Organisational and Planning Skills
- Flexibility in Technical area
- Quick learner and fast accommodation to new environments
- High availability to stress and working against tight deadlines and flexibility in working shifts
- Hard work towards achieving the goal
- Ability to learn and tend to make Decision making
- Incident Management
- Customer Support
- Root Cause Analysis
- Technical Troubleshooting
Certification
- MS 900-Microsoft Certified M365 Fundamentals
- AZ 900 -Microsoft Certified Azure Fundamentals
- AZ 104 -Microsoft Certified Azure Administrator Associate
Personal Information
- Total Experience: 7 Years and 8 months
- Date of Birth: 08/31/92
- Gender: Male
Languages
- English
- Telugu
Accomplishments
- I have suggest and worked on feature B2B Collaboration and B2B Direct connect which is implemented globally
- I have recognized as Top Performer.
- I have acquired Hackathon Participation Certificate.
Timeline
Technical Service Engineer
Fujitsu
08.2019 - Current
System Admin
Ashwath Kumar Technologies
03.2015 - 07.2019
B.Tech (CSE) -
Sasi Institute of Technology & Engineering
Intermediate (12th) -
Narayana Junior College
SSC (10th) -
Sasi English Medium School