P Swetha
Chengalpattu
Summary
Experienced analyst accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
Overview
5
5
years of professional experience
Work History
SENIOR FRAUD & CLAIMS OPERATION REPRESENTATIVE
Wells Fargo
Chennai
04.2019 - Current
- Act as a quality control function in chargeback and fraud disputes process
- Senior Claims Representative with over 5 years of industry experience including ACH, ATM and e-Product claims
- Successful at meeting customer and company needs with fair and equitable approach to claims process
- Detail-oriented with strong analytical skills as well as ability to multi-task and prioritize business needs
- Successful at developing and deepening customer relations and working well with everyone involved in investigating and adjudicating claims
- In-depth understanding of procedures and compliance, including Reg E and NACHA
- Experienced in ADCC ATM/Debit Card Claims
- Experienced in production based roles and successfully at meeting goals in fast paced, demanding positions
- Strong attention to detail as well as ability to multi-task and prioritize business needs
- Experienced in identifying exposures and proposing actionable solutions
- Experience as SME
Education
MBA - Financial Accounting
GURU NANAK COLLEGE
04.2018
B.Com (General) -
V.S.W.C COLLEGE
04.2015
Skills
- Ability to multi-task in high paced environments
- Ability to communicate, both personally and interpersonally, with multiple levels of management
- Supports management by providing suggestions to assist in prioritizing claims based on regulatory requirements
- History of engaging and participating in various projects, including assisting in creating procedures for new functions assigned to department
Accomplishments
Received 'Manager Spotlight Award', Wells Fargo; for exceeding Quality/Productivity targets and for overall contribution to the team.
Personal Information
- Father's Name: R. Padmanaban
- Date of Birth: 11/29/95
Languages
- Tamil, First Language
- English, B1 Intermediate (B1)
Projects
Completed 1 month internship in “Tamil Nadu Salt Corporation” on the topic “Organizational Study”. Completed 3 months project on “Employees Attrition” with reference to “Jubliant Food Works”.
Timeline
SENIOR FRAUD & CLAIMS OPERATION REPRESENTATIVE
Wells Fargo
04.2019 - Current
MBA - Financial Accounting
GURU NANAK COLLEGE
B.Com (General) -
V.S.W.C COLLEGE
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