Pugazhenthi S
Service Engineer
Kurinjipadi
Summary
Passionate engineer with an engrained attitude of providing service excellence and Seeking challenging key position in service Space for a results-oriented company which seeks an ambitious and career-conscious person to apply acquired skills, knowledge and experience towards mutual growth and development.
Experienced service engineer with a demonstrated history of working experience in the consumer goods and building windows industry.
Overview
8
8
years of professional experience
4031
4031
years of post-secondary education
2
2
Languages
Work History
SERVICE ENGINEER ( RETAIL ENGG (SR .OFFICER )
FENESTA BUILDING SYSTEM
Chennai
06.2022 - Current
- Company Overview: Experienced service engineer with a demonstrated history of working experience in the consumer goods and building windows industry
- A service engineer with extensive knowledge of windows, doors, and building systems and 4.5+ years of experience in supporting consumers
- Responsible for customer design, astatic look, and execution of windows; get time management, manpower arrangements, and customer service to solve the issue.
- To manage all the surveys and hand them over to the customer to get a full responsibility of all our windows.
- Effective and on-time servicing to ensure customer satisfaction
- Extensive product knowledge to demonstrate the products and provide the way of using to long lasting.
- Reduced customer compliance on the existing windows and to get good feedback from customers
- Experienced service engineer with a demonstrated history of working experience in the consumer goods and building windows industry
- Achieved 100% compliance on to all the retail order to execution without any customer cons runs.
- Achieved speed of response for complaints to know the customer pain points to under issue to clear that to make happy customer for all the customer complaints.
- One of our mega project (prestige windsor park, vanagaram in chennai) to handle the single man without any escalation.
- Adhered to company policies and updating knowledge on the latest technologies
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Escalated and re-produced problem to internal development sources to reach solution.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Participated in client consultations and product capability demonstrations to support sales efforts.
Service Engineer
PREETHI(Philips Domestic Appliance)
10.2019 - 05.2022
- Company Overview: Experienced Service Engineer with a demonstrated history of working experience in consumer kitchen appliances industry.
- Service Engineer with extensive knowledge of troubleshooting consumer kitchen appliances with 3+ years of experience in supporting consumers.
- Responsible for repair and service all the kitchen appliance equipment present in a company's manufacturing unit.
- Assess and replacement of defective parts
- Effective and on-time servicing to ensure customer satisfaction
- Extensive product knowledge to demonstrate the products and provide live demo's
- Reduced repeated compliance on the existing domestic appliance
- Experienced Service Engineer with a demonstrated history of working experience in consumer kitchen appliances industry.
- Achieved 100% compliance on 'License to Service' assessments
- Achieved speed of field service on 89% last financial year
- Achieved speed of indoor service on 100% last financial year
- Adhered to company policies and updating knowledge on the latest technologies
Warehouse In Charge
ABI Engineering Works pvt ltd
Chennai
01.2019 - 09.2019
- Responsible for quality inspections of received automobile parts from vendors & send to supplier.
- Responsible for transport maintenance, maintenance stock for production.
- Responsible for manpower management of Warehouse and financial work. To maintenance stock for sufficient parts and move the production line.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Quality Testing
Wipro Infrastructure Engineering
Chennai
12.2017 - 12.2018
- Quality check for Hydraulic cylinders like oil check and pressure check and final inspection to avoid the customer complaints on Hydraulic cylinders.
- Effort in avoid customers compliant by detecting welding leak in Hydraulic cylinders (part no p6188ECE).
- Effort in avoid customers compliant by detecting talking issue JCB Hydraulic cylinder (part no 1033ECE).
- Conducted water quality testing and monitoring, ensuring compliance with regulatory standards.
- Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
- Evaluated ecosystem health by conducting regular water quality testing and vegetation surveys.
- Conducted air quality testing in areas where hazardous materials were used or stored, ensuring employee safety and compliance with occupational exposure limits.
- Established rigorous standards for water quality testing protocols which led to improved swimmer experiences within the facility.
- Enhanced product performance by conducting thorough quality testing and providing feedback to designers.
- Assisted with daily animal diet preparations and water quality testing.
- Achieved significant improvements in product reliability by redesigning quality testing protocols.
- Conducted air quality testing to assess potential impacts on worker health and wellbeing.
- Conducted water quality testing and analysis, contributing to the identification of potential pollution sources.
- Developed proficiency in laboratory techniques, including water quality testing, sample processing, and microscopic analyses of plankton samples.
Tool Maker
Asiamouldtech pvt ltd
Chennai
04.2017 - 12.2017
- Tool making machinery work in on drilling, grinding etc. To learn the mould knowledge from the stage and also perform works 2 month's mould designing.
Education
B.E - Mechanical Engineering
AnnaUniversity
H.S.C - Computer Science
Ideal.Hr.sec.school,AnthiureErode
S.S.L.C - undefined
Ideal.Hr.sec.school,AnthiureErode
Skills
- AutoCAD
- SolidWorks
- nxCAD
- MS Office
- C
- C
- Computer Numerical Controls
- organizational skills
Field Of Interest
- Consumer Service
- Quality Control
- Production Section
- Design Section
- Manufacturing Section
Disclaimer
I hereby assure you that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: K.N.SUBRAMAINAN
- Date of Birth: 10/16/96
- Gender: Male
- Nationality: Indian
Timeline
SERVICE ENGINEER ( RETAIL ENGG (SR .OFFICER )
FENESTA BUILDING SYSTEM
06.2022 - Current
Service Engineer
PREETHI(Philips Domestic Appliance)
10.2019 - 05.2022
Warehouse In Charge
ABI Engineering Works pvt ltd
01.2019 - 09.2019
Quality Testing
Wipro Infrastructure Engineering
12.2017 - 12.2018
Tool Maker
Asiamouldtech pvt ltd
04.2017 - 12.2017
S.S.L.C - undefined
Ideal.Hr.sec.school,AnthiureErode
B.E - Mechanical Engineering
AnnaUniversity
H.S.C - Computer Science
Ideal.Hr.sec.school,AnthiureErode
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