Puja Agarwal
Hr
Noida
Summary
Versatile and accomplished Business Operations and Human Resource professional with over 20 years of experience driving operational excellence, administrative efficiency, and strategic HR initiatives across Industries. Adept at managing end-to-end business functions including procurement, logistics, compliance, and workforce development, with a proven ability to streamline processes, reduce costs, and enhance organizational performance. Known for a proactive, detail-oriented approach and strong interpersonal skills, consistently delivers results through strategic planning, data-driven decision-making, and stakeholder alignment. Her expertise in operations and HR makes her a valuable asset in dynamic, growth-focused environments.
Overview
28
28
years of professional experience
Work History
Assistant Manager
B9 Beverages Limited (BIRA91)
01.2021 - Current
- Talent Acquisition, Retention, Counselling, and Management
- Lead end-to-end recruitment processes to attract top talent.
- Develop and implement strategies for employee retention and engagement.
- Provide counselling and support to employees regarding career development, performance issues, and workplace concerns.
- Manage onboarding, training, and development initiatives.
- Monitor and improve employee satisfaction and morale.
- Department Targets and Cost Savings
- Set and track HR and departmental KPIs aligned with organizational goals.
- Identify opportunities for cost optimization within HR operations and across departments.
- Implement initiatives aimed at improving efficiency and reducing operational costs.
- Legal Support from HR Perspective
- Ensure HR policies and practices comply with local labour laws and regulations.
- Handle legal compliance, risk mitigation, and dispute resolution related to employment.
- Maintain updated documentation for employment contracts, policies, and legal records.
- Liaise with legal counsel when necessary.
- HR Operations and Compliance
- Oversee daily HR operations, including leave management, attendance, and employee records.
- Ensure compliance with statutory requirements and organizational policies.
- Manage audits and reporting obligations efficiently.
- Maintain confidentiality and data security.
- HR Business Partnering
- Act as a strategic partner to the employees, understanding their needs and aligning HR initiatives accordingly.
- Provide guidance on organizational development, workforce planning, and talent management.
- Collaborate with leadership to foster a positive work environment and culture.
- Benchmarking and Analysis
- Conduct industry benchmarking to identify best practices and areas for improvement.
- Analyse HR metrics and data to inform decision-making.
- Prepare reports and recommendations for leadership to enhance HR effectiveness.
HR Consultant
Toner line limited
01.2016 - 01.2021
- Exposure and Hands-on Understanding of Printing Industry Family Business
- Develop a comprehensive understanding of the printing industry’s operational dynamics.
- Support family business values and culture while aligning HR strategies.
- Address unique challenges faced within the printing industry family business.
Business, Administration & Human Resource Head
Tonerline Ltd
01.1998 - 01.2014
- Identify and understand customer needs, focusing on four key areas: operations, quality through technology, commercial aspects, and customer service, to deliver customer-centric, solution-oriented outcomes.
- Cultivate and maintain strong relationships at multiple stakeholder levels, both internally and externally, ensuring clear communication of expectations and timelines.
- Manage and complete export documentation for shipments to Japan, Korea, Germany, the United States, and other global destinations, including Letters of Credit, commercial invoices, packing lists, and certificates of origin.
- Investigate and resolve discrepancies or issues in billing processes; support dealer trades to ensure smooth transactions.
- Set up and monitor receivables and payables, ensuring all transaction backup documents are accurately maintained.
- Reconcile daily cash and check receipts, promptly investigating and resolving any out-of-balance issues.
- Develop and implement standard operating procedures to minimize errors and improve operational efficiency.
- Build and sustain professional rapport with staff, clients, and external partners to ensure all tasks meet organizational standards.
- Oversee daily operations, including workflow management, performance evaluation, and logistics coordination.
- Led the setup of Apple repair centres for post-warranty Apple products, including staff training on hardware and software technicalities.
- Drive a team-oriented approach to delivering exceptional customer service, understanding customer needs, and staying informed about industry trends and competitor activities.
- Handle customer complaints professionally and efficiently, escalating issues to management when necessary to ensure resolution.
- Collaborate with support teams and provide regular feedback to Marketing and Planning departments to optimize service delivery.
- Mentor and coach team members continuously to develop their skills, recognize high potential, and foster enthusiasm and commitment.
- Assist internal and external auditors during year-end audits, supporting the organization in securing ISO certification.
Education
LLB - undefined
Kalinga University
01.2021
MBA (HR & Marketing) - undefined
IGNOU
01.2002
B.A - undefined
Delhi University
01.1997
Skills
Human resources oversight and operations
CORE COMPETENCIES
- Successfully analysed and optimized delivery processes across all suppliers and customers, enhancing efficiency for both domestic and international shipments.
- Lead comprehensive capacity management reporting, including daily, hourly, and shift-based reports for all departments, facilitating data-driven decision-making.
- Developed a Forex model to monitor and report significant currency fluctuations, enabling proactive assessment of their impact on sales and profitability.
- Conducted physical consumption pattern analyses of raw materials, leading to targeted productivity improvements.
- Implemented and utilized stock management software to enhance visibility of stock movement, optimize reorder prioritization, and reduce inventory holding costs.
- Generated critical delivery reports, providing detailed insights into product-specific and customer-specific delivery performance.
- Monitored key productivity metrics, identifying areas for improvement and implementing strategies to boost overall operational efficiency.
- Spearheaded the formulation and implementation of global Quality Control standards, aligning with ISO and STMC standards to ensure consistent product quality.
- Partnered with Operations and Finance teams to streamline workflow processes, enhancing efficiency in document development.
- Managed and overseen all operational and administrative business activities, ensuring smooth daily operations.
- Developed and implemented a highly accessible and organized filing system, improving document retrieval and management.
- Created comprehensive reports, presentations, flyers, spreadsheets, graphs, charts, and visual illustrations to support management meetings and client presentations.
- Successfully planned and coordinated multiple on-site and off-site meetings, ensuring seamless execution and stakeholder satisfaction.
- Reengineered several administrative processes to improve efficiency, eliminate redundancies, and reduce overlaps, resulting in time savings and increased productivity.
Timeline
Assistant Manager
B9 Beverages Limited (BIRA91)
01.2021 - Current
HR Consultant
Toner line limited
01.2016 - 01.2021
Business, Administration & Human Resource Head
Tonerline Ltd
01.1998 - 01.2014
LLB - undefined
Kalinga University
MBA (HR & Marketing) - undefined
IGNOU
B.A - undefined
Delhi University