Puja Bhaskar
Bangalore
Summary
Dynamic professional with proven expertise in vendor sourcing and management at Vinculum Solutions, skilled in fostering strong client relationships. Spearheaded impactful ESG programs that significantly enhanced customer retention and satisfaction. Demonstrated excellence in teamwork and coordination, driving product development and ensuring seamless client onboarding. Achieved notable milestones in client engagement and operational efficiency through strategic initiatives.
Overview
21
21
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
Vinculum Solutions
Bangalore
05.2021 - Current
- Managed ESG program for Singaporean clients accessing overseas markets
- Coordinated with regional 3PL players for logistics compliance
- Led new client onboarding, including demos, training, and workflow management
- Tracked and reported success metrics to evaluate program effectiveness
- Ensured customer renewals, managed relationships, and identified growth opportunities
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Seamlessly integrate SaaS platforms into new client systems
- Customize onboarding experiences in collaboration with other departments
- Conduct workshops and product training for new clients
- Design onboarding programs to enhance client satisfaction and retention
- Conducted regular check-ins with clients to ensure their needs were met.
- Implemented feedback loops from customers into product development processes.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
TEACHING AND ADMINISTRATIVE
Brooklyn National Public School
Bangalore
06.2015 - 03.2020
- Managed end-to-end student database and inventory
- Handled vendor relationships for purchases and payments
- Analyzed annual spending data and prepared inventory reports
- Organized field trips and extracurricular activities that enriched the educational experience for students
- Managed classroom behavior effectively, creating a positive and focused learning environment for all students.
- Monitored student performance throughout the semester.
- Pre-recorded videos and live-streamed classes online to provide a modern, first-class education to students.
ASSISTANT MERCHANDISER
Reid N Taylor (Sknl) P Limited
Bangalore
06.2009 - 10.2011
- Developed seasonal ranges and managed product costing
- Coordinated with quality assurance, sourcing, and supply chain teams
- Oversaw approval processes from raw materials to finished goods delivery
- Managed material codes, bills of materials, and purchase requisitions
- Evaluated current product assortment based on customer feedback and industry trends.
- Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
- Researched new suppliers to identify potential opportunities for cost savings or improved quality.
- Monitored inventory levels, reordered merchandise as needed, and tracked shipments to ensure timely delivery of products.
Documentation Executive
Vf Arvind Brands P Limited
Bangalore
12.2006 - 04.2008
- Analysed sales patterns and prepared dispatch advice
- Coordinated with the supply chain for initial and subsequent dispatches
- Created purchase orders and product codes, ensuring price integrity
- Participated in range development and sales presentations
- Compiled order books for the period
- Enhanced customer satisfaction by streamlining communication channels and improving response times
- Established long-term client relationships through consistent delivery of high-quality products and services
MIS Executive
Metlife, MIS
Bangalore
11.2005 - 10.2006
- Managed front desk operations, dealing with calls, visitors, and correspondence
- Organized administrative activities, including scheduling appointments and records
- Ensured smooth running of office supplies, equipment, and facilities
- Created and updated user-friendly spreadsheets on a daily basis.
- Reviewed program plans to develop and coordinate activities.
ADMIN EXECUTIVE
Ing Vysya Life Insurance Pvt. Ltd
Bangaluru
09.2003 - 10.2005
- Oversaw daily office operations for aseamless workflow.
- Scheduled and coordinated meetings, travel, and executive agendas.
- Maintained records, ensuring data accuracy and confidentiality.
- Prepared and reviewed reports, presentations, and documents per company standards.
- Implemented policies to boost office productivity and efficiency.
- Assisted in budgeting and tracked expenses for financial planning.
- Acted as the primary liaison for internal and external communications.
- Supported HR activities like onboarding, training, and employee engagement.
- Streamlined tasks using software tools to enhance collaboration.
- Fostered vendor relationships and optimized procurement processes.
Education
MBA - Product Management/General Management
ISBM
Skills
- Vendor Sourcing and Management
- Procurement Expertise and Negotiation
- MS Office Proficiency
- Customer Service and Telephone Etiquette
- Teamwork and Coordination
- Client Relationship Management
- Customer service
- Customer relations
- Customer onboarding
- Schedule management
- Customer relationship building
- Cross-functional coordination
Timeline
CUSTOMER SUCCESS MANAGER
Vinculum Solutions
05.2021 - Current
TEACHING AND ADMINISTRATIVE
Brooklyn National Public School
06.2015 - 03.2020
ASSISTANT MERCHANDISER
Reid N Taylor (Sknl) P Limited
06.2009 - 10.2011
Documentation Executive
Vf Arvind Brands P Limited
12.2006 - 04.2008
MIS Executive
Metlife, MIS
11.2005 - 10.2006
ADMIN EXECUTIVE
Ing Vysya Life Insurance Pvt. Ltd
09.2003 - 10.2005
MBA - Product Management/General Management
ISBM
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