Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Work Availability
Timeline
Puja Bhaskar

Puja Bhaskar

Bengaluru

Summary

  • Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity.
  • Skilled at effective negotiations and upselling techniques.
  • Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful 10+-year career in Ecommerce Industry.Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Onboarding Manager

Vinculum Group
Bangalore
04.2021 - Current
  • End to End Customer relationship management
  • New Client onboarding, Implementation & Orientation
  • Responsible for a Product demo, Training, and workflow management
  • Success criteria metrics tracking and reporting
  • Mine existing customers on contract renewals, supporting renewals, and expansion opportunities
  • Mobilize the best practices across clients and provide progressive guidance throughout the implementation process
  • Always promote a “customer first” environment
  • Track and hit key onboarding milestones requirements
  • Minimize customer churn
  • Aid in product design and product development
  • Evaluate and improve tutorials and other communication infrastructure
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved safety procedures to create safe working conditions for workers.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Administrative Manager

Brooklyn National Public School
06.2015 - 03.2021
  • End to End student database management (Computerized)
  • Handling facility supply chain and inventory management
  • Vendor relationship for purchase and payments
  • Perform data analysis on Annualized spend
  • Coordinated with internal and external customers and maintained desired stock levels
  • Analyzed and recommended changes to processes to enhance the efficiency of the inventory process
  • Responsible for entering data and preparing reports on inventory
  • Training Students and staff in computer Skills as an additional responsibility

Assistant Merchandiser

Reid N Taylor (SKNL) P limited
06.2009 - 10.2011
  • Responsible for seasonal range development and presenting the same to market (Roadshow)
  • Product costing / cost negotiation and achieve brands category multiple as per plan
  • Follow up with the Quality, sourcing & supply chain team for the deliveries
  • Completely responsible for approval at all stages from sourcing raw materials to the delivering the fished goods to the warehouse (Fabric, trims, sewing, & finishing)
  • Accountability and keeping track of sample
  • Responsible for Voyager related work (Material code upload, bill of material upload, raise purchase requisition & many other such activities)

Executive Documentation

VF Arvind Brands P limited
12.2006 - 04.2008
  • Monthly Sales and Stock Analysis and identifying of best-performing products
  • .Analyzing sales patterns and Preparing Dispatch advices - part of retail planning activity.
  • Follow up with the supply chain for initial dispatch and subsequent dispatches based on sell-through.
  • Making of import POs.
  • Making of product codes, Pos, and general troubleshooting of errors in the same.
  • Uploading of all information on the product in SAP and maintaining price integrity of the product.
  • Participation in range development and sales presentations.
  • Compilation of all orders booked during the same.

Executive

MetLife
11.2005 - 10.2006
  • Responsible for placing the proposals within the turn-around
  • Support Sales team by ensuring the placing of policy on agreed timelines.
  • Collating and Publishing Basic MIS includes Sales channel performance, Month FOS, Region wise
  • Support in various administrative work related to the Salesteam.

Front Office and Admin Executive

- ING Vysya Life Insurance Pvt. Ltd
09.2003 - 10.2005
  • One-stop solution for external and internal customers of the Admin team
  • Handling EPABX, handling inquiries, calls, and visitor access management
  • Responsible for managing administrative functions including Housekeeping,Facilities maintenance, Security, and Transportation.
  • Coordinating and providing administrative support and logistics support to the organization’straining program for corporate services.
  • Picked up additional tasks to aid team success.
  • Manpower Deployment, Maintenance of Check-Sheets, Ensuring upkeep of premises, Medicines stock management & daily consumables
  • Handling CPR & Cheque preparations, Transportation bills, Interacting with Vendors and petty cash

Education

MBA - General Administration & Product Management

ISBM, Bengaluru, KA

Skills

Customer onboarding

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Certification

Kloud learn course on Order , inventory management , reconciliations , Catelogue listing & ecommerce market

Languages

English, Hindi, Kannada, Punjabi, Telugu
First Language

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Onboarding Manager - Vinculum Group
04.2021 - Current
Administrative Manager - Brooklyn National Public School
06.2015 - 03.2021
Assistant Merchandiser - Reid N Taylor (SKNL) P limited
06.2009 - 10.2011
Executive Documentation - VF Arvind Brands P limited
12.2006 - 04.2008
Executive - MetLife
11.2005 - 10.2006
Front Office and Admin Executive - - ING Vysya Life Insurance Pvt. Ltd
09.2003 - 10.2005
ISBM - MBA, General Administration & Product Management
Puja Bhaskar