Varun Chopra

Consumer Banking.

• Check and Deposit Fraud Detection: Associates review and access the outsorted check for potential fraud; the end-to-end relationship of the client is researched to validate and make a decision on the legitimacy of the check. Reaching out to financial institutions or client managers before making the final decision is one of the key steps.

Global Payment Operations.

• ACH & Wire Implementation: Setting up and maintaining ACH and WIRE entries on payment systems (ACX and WTX); requests received from middle/front office teams. Emailing and online conversations with internal teams are integral parts. Companies and consumers can transfer funds by utilizing these networks.

Roles and Responsibilities

• Manage and lead teams; ensure work is performed in accordance with the set procedures.
• Prepare, analyze, and provide insights on various process reports and dashboards.
• Perform change management activities related to process onboarding, including risk and compliance.
• Leverage domain and technical expertise to set direction and drive work/project execution. Foresee and proactively address risks, issues, and dependencies.
• Review core process documents; works towards modifications
• Managing detection control activity for the entire span.
• Driving activities as a key member of IGEN and the Wellness market.
• People management.
• Completing performance reviews with team managers/associates
• Attrition Management.
• Drive employee engagement and ESG activities for a span of 1,000+ associates.
• SLA management
• Identify potential areas for process improvements.
• Call calibration with LOB and internal stakeholders.
• Identifying the growth opportunity for the team managers and associates, and helping them execute the plan according to their current and future job levels by creating IDPs.
• Ensuring BCP strategy and documents are updated
• Interviewing new recruits

Responsibility

• Handled sales of insurance products to clients.
• Aided in generating everyday reports for the mart.

Responsibilities

• Addressed customer inquiries for Vodafone via phone.
• Conduct onboarding sessions for recently hired staff.
• Contributed to QA processes.

Responsibilities

• Monitored company sales
• Supported team in overseeing routine tasks.