PUJA DAS
Travel consultant
Summary
Experienced Travel Consultant at BCD Travel seeking new job opportunities to further develop skills and establish a long-term career in the Travel Industry. Possess comprehensive knowledge of Sabre Red and accounting software including Lead Square, Salesforce, MS Excel, and Google Sheets. Well-equipped to contribute to company success. Currently pursuing a Business Analytics course to enhance expertise in the field.
Overview
3
3
years of professional experience
2030
2030
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer service representative
BCD Travel Pvt.ltd
07.2023 - Current
- Answers questions from the customer.
- Communicate with the customer in real-time.
- Provide updates on the status of the order.
- Assist the customer with any issues they have with their orders, products, or services.
- Answer any questions about the company's policies and procedures.
- Handle multiple account.
- Communicate with Business partner.
Digital Finance Associate
Think and Learn Pvt. Ltd (BYJU'S)
Bengaluru
02.2022 - 05.2023
- Monitored accounts for compliance with established payment plans and flagged noncompliance.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demean.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
B.COM- Honors - Bachelor of Commerce
University of Calcutta
01.2019 - 01.2021
Higher Secondary Education - undefined
W.B.B.H.S.E
01.2017 - 01.2019
Business Analytics -
Exclr
BengaluruSkills
- Microsoft Excel
- Customer relationship management (CRM)
- Technical support
- Global Distribution System (Sabre)
- Client relations
- Microsoft PowerPoint
- CRM software proficiency
- Microsoft outlook
- Training development aptitude
- Complaint resolution
- Time management
Certification
NDC - Air shopping module from Sabre Travel Network
Timeline
Customer service representative
BCD Travel Pvt.ltd
07.2023 - Current
Digital Finance Associate
Think and Learn Pvt. Ltd (BYJU'S)
02.2022 - 05.2023
B.COM- Honors - Bachelor of Commerce
University of Calcutta
01.2019 - 01.2021
Higher Secondary Education - undefined
W.B.B.H.S.E
01.2017 - 01.2019
Business Analytics -
Exclr
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