Puja Devendra Joshi
Pune
Summary
Proven leader in security and loss prevention, I spearheaded comprehensive strategies at Talent Stock (Zepto), reducing inventory loss by over 30%. Skilled in risk assessment and team management, my approach combines strong analytical abilities with effective interpersonal communication, ensuring robust compliance and a security-conscious culture. Achievements include developing emergency response plans and enhancing surveillance systems, reflecting a blend of technical proficiency and leadership excellence. Highly organized Assignment Manager with background in overseeing daily operations, coordinating team tasks and ensuring timely completion of assignments. Strengths include strong leadership skills, adaptability, and keen focus on efficiency. Previous roles saw significant improvements in workflow management, project execution, and cross-functional team collaboration. Possess excellent problem-solving abilities and strategic planning skills crucial for driving operational success. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Assignment Manager SLP
Talent Stock (Zepto)
Pune
10.2023 - Current
- Security & Loss Prevention Strategy: Develop, implement, and oversee comprehensive security and loss prevention strategies to safeguard company assets, inventory, and personnel.
Ensure that Zepto’s policies and procedures related to security and loss prevention are effectively followed by all employees and third-party contractors.
Monitor and assess existing security measures, recommending improvements or changes where necessary.
- Team Leadership & Supervision: Lead and manage the security and loss prevention team, ensuring that each team member understands their roles and responsibilities.
Assign specific security duties, monitor performance, and provide guidance and support as needed.
Train team members on security protocols, loss prevention techniques, and emergency response procedures.
Conduct regular performance evaluations and provide feedback for continuous improvement.
- Risk Assessment & Incident Management: Conduct regular risk assessments and security audits to identify potential vulnerabilities in stores, warehouses, or distribution centers.
Investigate and manage incidents of theft, fraud, or other security breaches, ensuring appropriate actions are taken.
Prepare detailed reports on incidents, including any loss of goods, security breaches, and corrective measures implemented.
Collaborate with law enforcement and legal teams when necessary to handle serious incidents.
- Surveillance & Monitoring: Oversee the operation of surveillance systems, including CCTV, alarm systems, and access control systems.
Ensure that surveillance footage is regularly reviewed and stored in accordance with company policy.
Monitor real-time security systems to identify suspicious activities, and take preventive or corrective action.
- Inventory Control & Loss Prevention: Implement and enforce inventory control practices to minimize shrinkage, and ensure proper stock management..
Coordinate with the inventory management team to identify patterns of loss and recommend solutions.
Monitor both internal and external factors contributing to inventory loss and prevent theft or damage.
Develop initiatives aimed at reducing stock loss, including regular audits and checks.
- Security Protocol Development & Compliance: Ensure compliance with local laws, regulations, and Zepto’s internal policies concerning security and loss prevention.
Develop and update security protocols for different operational areas, including warehouses, stores, and distribution centers.
Coordinate with senior management to address emerging threats, and make improvements to security procedures.
- Vendor and Third-Party Management: Manage relationships with third-party security vendors and service providers, ensuring contractual obligations are met, and services are delivered efficiently.
Coordinate security arrangements for temporary or special events, including liaising with external security companies, if necessary.
Ensure third-party contractors and vendors comply with Zepto’s security policies and procedures.
- Security Training & Awareness: Organize ongoing training programs for employees on security awareness, loss prevention techniques, and emergency protocols.
Ensure that all staff members are educated on how to report suspicious activities and handle security-related situations.
Promote a security-conscious culture within the organization, encouraging staff to take an active role in preventing loss and theft.
- Emergency Preparedness & Crisis Management: Develop and implement emergency response plans, including procedures for theft, fire, natural disasters, or other security incidents.
Lead or participate in crisis management situations, coordinating responses and ensuring safety measures are followed.
Conduct regular drills and training exercises to prepare for various emergency scenarios.
- Reporting & Documentation: Maintain detailed records of all security incidents, investigations, audits, and loss prevention activities.
Prepare regular reports for senior management on security performance, incidents, and recommendations for improvements.
Document findings and corrective actions taken following security breaches or losses.
- Collaboration with Other Departments: Work closely with the operations, logistics, and human resources teams to align security efforts with business operations..
Collaborate with legal and compliance teams to ensure that all security practices comply with relevant laws and industry standards.
Assist the audit team with any loss prevention audits, and contribute insights into operational improvements.
- Vendor & Third-Party Management : Explore and recommend new technologies or systems that can improve security and loss prevention measures at Zepto.
Ensure that security systems are continuously updated and aligned with the latest technological advancements in surveillance and loss prevention.
Department Manager
Reliance Smart Store
Pune
10.2021 - 11.2024
- Company Overview: Retail.
- System Expertise and Proficiency, SAP (Basic)
- Handled the following departments: Fresh, FMCG Food, FMCG Non-food, and Staple.
- Daily reviewing and managing the losses at the store, and working on the reasons behind it.
- Ensure the Weekly, Monthly, and Trade Drivers offers stocks are available with the store, and that offers are being well executed with POP.
- Ensure that all Health and Safety Guidelines and procedures are maintained and implemented at the store.
- Proactively building, developing, and maintaining relationships with all staff members.
- Checking and doing the weekly benchmark to help the customer, spend L.
- Overall Department Management: Oversee and manage the Food & Grocery department, ensuring efficient operations and smooth day-to-day activities.
- Inventory & Stock Control: Manage stock levels, monitor inventory, and ensure timely replenishment of products.
Perform regular stock audits to ensure the accuracy of inventory, and prevent overstock or stockouts.
Collaborate with suppliers to maintain optimal stock levels, and ensure timely deliveries.
Ensure the proper rotation of products based on their expiry dates (FIFO) to reduce waste.
- Staff Management & Development: Supervise, train, and motivate a team of department staff, ensuring they understand their roles and responsibilities.
Schedule shifts and manage the staffing requirements to ensure adequate coverage during peak hours. Conduct performance evaluations and provide feedback to staff to encourage continuous improvement. Ensure staff are well-trained in product knowledge, customer service, and safety procedures.
- Sales & Profitability: Analyze sales trends, customer preferences, and market conditions to optimize product offerings and promotions.
Monitor departmental sales and profitability, taking corrective actions where necessary to meet targets.
Develop strategies to boost sales and achieve departmental revenue targets.
Identify and implement cross-selling and upselling opportunities to increase sales volume.
- Customer Service & Experience: Ensure the highest levels of customer service are provided, addressing any concerns or complaints promptly.
Create a shopping experience that encourages repeat visits by maintaining a clean, organized, and well-stocked department.
Train staff to offer personalized assistance to customers and provide expert advice on products.
- Visual Merchandising & Product Display: Ensure product displays and layouts are visually appealing, in line with company guidelines and branding.
Regularly update product displays and promotions to align with marketing strategies and seasonal trends.
Coordinate with the marketing team to execute in-store promotional campaigns and special offers.
- Compliance and Safety: Ensure the department adheres to all relevant safety, health, and food safety standards and regulations.
Monitor and maintain the cleanliness of the department, ensuring that products are stored and displayed in a hygienic manner.
Ensure compliance with all store policies, procedures, and company guidelines related to product handling, stock management, and customer service.
- Budgeting & Financial Control: Manage the department's budget, ensuring that expenditures remain within allocated limits.
Control costs related to inventory, staffing, and waste, looking for ways to improve profitability.
Track and analyze financial reports, and adjust strategies as needed to improve financial performance.
- Vendor and Supplier Relationship Management: Maintain relationships with vendors and suppliers to ensure timely deliveries and competitive pricing.
Negotiate contracts and prices with suppliers to secure the best deals for the department.
Monitor the performance of suppliers, and address any issues related to product quality or delivery.
- Reporting and Administrative Tasks: Prepare regular reports on sales performance, stock levels, customer feedback, and team performance.
Provide insights and suggestions for improvements in the department’s operations to senior management.
Keep track of departmental expenses, budget adherence, and inventory management.
- Problem Solving & Conflict Resolution: Address and resolve any issues related to product availability, customer complaints, or operational challenges. The marketing team should roll out campaigns and ensure they align with customer expectations and trends.
Plan for upcoming seasons and special events, ensuring adequate stock and resources are in place.
Cadbury Merchandiser
Reliance Smart Store
Pune
10.2019 - 10.2021
- Product Placement and Display: Ensure Cadbury products are properly displayed on shelves in Reliance stores according to the brand’s guidelines.
- Stock Management: Regularly monitor stock levels, and ensure that shelves are well-stocked with Cadbury products.
- Product Rotation: Ensure proper product rotation by following the "First In, First Out" (FIFO) method, ensuring that older stock is sold first.
- Promotional Activities: Set up and execute in-store promotional activities, such as sales campaigns, offers, and special events, according to the brand’s guidelines.
- Market Research and Feedback: Gather and report customer feedback on Cadbury products to the marketing team.
- Store Communication: Maintain strong relationships with store management and staff to ensure smooth collaboration and alignment on product placement, promotions, and stock management.
- Brand Representation: Act as a brand ambassador for Cadbury, ensuring that all interactions with customers, store staff, and other stakeholders reflect the company’s values.
- Sales Targets and Reporting: Achieve set sales targets by promoting and selling Cadbury products effectively.
- Visual Merchandising Compliance: Ensure all displays comply with Cadbury’s visual merchandising guidelines, maintaining brand consistency across all Reliance stores.
- Troubleshooting and Problem Solving: Address any issues related to product availability, shelf maintenance, or customer complaints promptly.
Education
Bachelor of Arts - Arts
Tilak Maharashtra Vidyapeeth
Pune05-2021
Higher Secondary Education - Commerce
Baburaoji Gholap College
Pune02-2007
Secondary School Education -
Baburaoji Gholap College
Pune03-2005
Skills
- Risk Assessment & Threat Identification
- Incident Management & Investigation
- Leadership & Team Management
- Surveillance & Security Technology
- Loss Prevention Strategies
- Problem Solving & Critical Thinking
- Communication & Interpersonal Skills
- Compliance & Regulatory Knowledge
- Crisis Management & Emergency Response
- Inventory & Stock Control
- Sales & Profitability Analysis
- Customer Service Excellence
- Visual Merchandising & Store Layout
- Budgeting & Financial Control
- Product Knowledge & Training
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 01/23/90
- Marital Status: Married
Certification
- Basic Knowledge
- MS-CIT
- SAP MM
Timeline
Assignment Manager SLP
Talent Stock (Zepto)
10.2023 - Current
Department Manager
Reliance Smart Store
10.2021 - 11.2024
Cadbury Merchandiser
Reliance Smart Store
10.2019 - 10.2021
Bachelor of Arts - Arts
Tilak Maharashtra Vidyapeeth
Higher Secondary Education - Commerce
Baburaoji Gholap College
Secondary School Education -
Baburaoji Gholap College
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