Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Puja Kumari

Puja Kumari

Senior Inside Sales Associate
Bengaluru

Summary

Internal Sales Representative with in-depth knowledge of product. Over 4 years of direct work experience in sales. Delivered presentations, demonstrations and sale actions promoting business opportunities. Maintained customer databases, information for potential consumer sales and proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Inside Sales Associate

Byjus
Bengaluru
02.2021 - 04.2023

• Generating revenue by counselling prospects and converting them to sales.
• Manage day-to-day operational duties (manage and track sales lead flow, manage and maintain
CRM database, report weekly activities and accomplishments, etc.)
• Work closely with Sales and Management teams to build and manage thoughtful, high performing
materials for the sales teams.
• Work closely with finance department to assist the clients regarding payment (payment gateways,
EMI conversion)

Business Analyst

Investopro Services
Bengaluru
12.2019 - 01.2021

• My primary responsibilities are to provide research-based trade recommendations to the clients for trading and and String Market Risk.

• Analyzed current holdings and potential future holdings in order to determine share price reasonableness and devise potential buying and selling opportunities.

• Establish and maintain strong relationships across Stock Markets Trading.

• Research real time market data concentrating on strong performer in the refinance sector.

• Collaborate with the senior manager and client to determine a strategy that appropriately addresses risk and manages client expectations relating to deliverables.

Customer Relationship Executive

HGS - Hinduja Global Solutions
Bengaluru
08.2016 - 07.2018

• As an Agent within Customer Solutions, my primary responsibilities are to assist our customers and help to resolve their inquiries also Inform the client of the procedures to be taken for troubleshooting.

• Monitors services and service levels and system tuning, also Reports on the performance of service components.

• Maintains operational logs including monitoring data and maintain all operational knowledge bases.

• If the problem is still not resolved, we must escalate it to the appropriate team. After resolving the issue, I must get in touch with the consumer to provide information regarding the ticket.

• Provides technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances to ensure system availability, reliability and performance and also Determining appropriate methods to analyze operations, relevant information, and data.

Education

Bachelor of Science - Computer Science Engineering

R.K.D.F. Institute of Science & Technology
Bhopal
08.2011 - 08.2015

Skills

C, C, Java, Routing and Switching

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Software

Routing and Switching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Inside Sales Associate

Byjus
02.2021 - 04.2023

Business Analyst

Investopro Services
12.2019 - 01.2021

Customer Relationship Executive

HGS - Hinduja Global Solutions
08.2016 - 07.2018

Bachelor of Science - Computer Science Engineering

R.K.D.F. Institute of Science & Technology
08.2011 - 08.2015
Puja KumariSenior Inside Sales Associate