Puja Kumari
Asansol
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Associate Recruiter
Staffingine LLC
11.2023 - 03.2024
- Sourced, screened, and shortlisted qualified candidates for diverse commercial roles.
- Identified optimal candidates for Healthcare, IT, and Non-IT positions.
- Utilized job portals such as CareerBuilder, Monster, JobDiva, LinkedIn, etc., to source candidates.
- Negotiated salary and pay rates with candidates based on client-end requirements.
- Maintained regular communication with candidates to update them on application statuses.
- Advised hiring managers on salary negotiation strategies for final candidates.
- Established and maintained a presence in the technical/industry community and marketplace to facilitate networking and contacts.
Associate Technical Recruiter
Outline System Private Limited
05.2022 - 10.2023
- Collaborated with hiring managers to comprehend role requirements; reviewed job descriptions for vacancies.
- Sourced, screened, and curated a shortlist of qualified candidates for diverse commercial roles.
- Assisted in developing and revising specifications and job descriptions for targeted positions.
- Identified optimal recruitment methods to attract candidates effectively.
- Evaluated candidate qualifications through resume reviews, interviews, and other communication channels.
- Facilitated connections between qualified candidates and hiring managers.
- Maintained regular communication with candidates to provide updates on application statuses.
Customer Service Representative
Task Us Pvt. Limited (International)
09.2021 - 11.2021
- Responded promptly and accurately to customer inquiries via chat, email, and phone.
- Managed all inbound issue resolutions for DoorDash's partner consumers globally, ensuring consistent delivery of 5-star customer service.
- Handled various concerns including payments, account inquiries, driver issues, and troubleshooting via email, phone, or social media platforms.
- Developed extensive expertise in DoorDash's processes and systems to facilitate positive outcomes.
- Demonstrated a commitment to personal and team growth within a diverse environment, driven by a shared passion for the industry's impact.
- Went the extra mile to ensure the best possible outcome for customers.
Customer Service Representative
Teleperformance India Private Limited (Domestic)
03.2019 - 09.2021
- Resolved customer inquiries and complaints concerning TV channels, ensuring satisfaction.
- Maintained and updated customer information accurately as required.
- Calmly handled and de-escalated any issues that arose during interactions.
- Appropriately escalated calls to supervisors when necessary.
- Guided customers through troubleshooting steps effectively.
- Updated customers' profiles with information on new offers from Tata Sky.
- Served as a liaison between the company and customers regarding new offers and features in Tata Sky Binge.
Education
Bachelor of Arts - Political Science
Lovely Professional University
Punjab 04.2022 - Current
Higher Secondary - undefined
Kendriya Vidyalaya Danapur Cantt.
Senior Secondary -
Kendriya Vidyalaya Asansol
Skills
Mother's Name
Late Prabha Devi
Father's Name
Late. Sujesh Kumar Singh
Personal Information
- Date of Birth: 30/08/2000
- Gender: Female
- Marital Status: Unmarried
Timeline
Associate Recruiter
Staffingine LLC
11.2023 - 03.2024
Associate Technical Recruiter
Outline System Private Limited
05.2022 - 10.2023
Bachelor of Arts - Political Science
Lovely Professional University
04.2022 - Current
Customer Service Representative
Task Us Pvt. Limited (International)
09.2021 - 11.2021
Customer Service Representative
Teleperformance India Private Limited (Domestic)
03.2019 - 09.2021
Higher Secondary - undefined
Kendriya Vidyalaya Danapur Cantt.
Senior Secondary -
Kendriya Vidyalaya Asansol
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