Puja Kumari Negi
Delhi
Summary
A polished and dedicated Order Management/Customer Service champion who can be counted on to step up to any challenge and exceed expectations through hard work and creative problem solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Supervisor
Genpact
06.2022 - Current
- Provide ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Implemented new training programs for team members to improve overall skillset and job performance.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Manage customer metrix by maintaining CPI & KPI.
- Successfully Implemented S4 Hana in the account.
Order Management Specialist
Genpact
01.2017 - 05.2022
- Manage sales orders in a timely & accurate manner and performing due diligence on incoming orders to ensure all data points are valid (Price, UOM, etc.).
- Clear sales orders that are in the EDI Error log BPICS & SAP.
- Run and customize Cognos Analytics Reports.
- Work closely with other teams including Sales, Credit, and Planners.
- Communicate with carriers on shipment and appointment status.
- Recommend opportunities for improvements in effort to proactively manage and mitigate charges.
- Conduct root cause analysis to drive EFO (Error Free Order) for assigned customer portfolio.
- Report out to appropriate stakeholders on progress towards month end targets in effort to drive operational efficiency and increase EFO (Error Free Order) Metrics.
- Actively update and maintain customer profiles Partner with internal/external stakeholders to drive improvements to OTC (Order to Cash) processes.
- Send customers daily shortages reports.
- Send emails to communicate order status and informed customers any shipping delays.
- Developed strong relationships with shipping carriers to negotiate competitive rates and expedite deliveries when necessary.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
Assistant Underwriter
Genpact
12.2013 - 01.2017
- Conducted comprehensive risk assessments for complex commercial accounts, identifying potential exposures and proposing mitigation strategies.
- Collaborated with senior underwriters to assess risks and determine appropriate coverage levels for clients.
- Assisted in the negotiation of policy terms and conditions, ensuring optimal outcomes for both clients and the company.
- Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
- Contributed to team success by providing training and mentorship to junior staff members.
Education
M.COM - Accounting And Finance
H.N.B. Garhwal University
Uttarakhand05.2011
B.COM - Accounting And Finance
H.N.B. Garhwal University
Uttarakhand05.2009
Skills
- Supervising a team of 8 at Genpact
- Acting manager for over 18 months after becoming team supervisor
- Given responsibility of Key/Major accounts such as Wal-Mart, SAM’s Club and Amazon
- Proficient with Microsoft Office Software (including Microsoft Word, Excel, and Outlook
- Experience with SAP, Citrix, BPICS, and S/4 Hana
- Responsible for delivering monthly process training to team
Certification
- Front Line Manager- License To Manage Program (FLM-LTM) – 2024
- Time Management (Certification Program)- 2023
- Client Relationship (Certification Program)= 2023
Timeline
Team Supervisor
Genpact
06.2022 - Current
Order Management Specialist
Genpact
01.2017 - 05.2022
Assistant Underwriter
Genpact
12.2013 - 01.2017
M.COM - Accounting And Finance
H.N.B. Garhwal University
B.COM - Accounting And Finance
H.N.B. Garhwal University
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