Puja Majumder
Technical Support Specialist
Jalpaiguri
Summary
- Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable employee seeking Business Analyst position. Offering excellent communication and good judgment.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Support Specialist
Kyndryl
Bengaluru, KA
07.2021 - Current
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Attended meetings to deliver status reports to key stakeholders.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Created nightly jobs for database backups.
- Mentored employees and offered constructive feedback for performance improvement.
- Contributed to development, administration and testing of disaster recovery plans.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor's in Computer Application - Computer application
Institute of Engineering & Management
Kolkata, WB 07.2017 - 09.2020
Skills
SQL and databases
undefinedJournaling , Travelling, Cooking, Paining, Photography
- My favourite hobby is travelling because I love discovering new cities and places around the world. It helps with broad thinking and communications.
- I like spending time in nature and capture all the wonderful moments of beauty with my camera. I have been doing nature photography since I was in school and is the best hobby I think I am truly proud of.
- I always love cooking my favourite dishes or the recipes excites me to cook. By fortune, my cooking is loved by most of the people.
- Atlast simple yet very close to my heart journaling and painting,adapted from my grand father.
- All of my interests are teaching me patience everday. They help me to focus on small details. They make me better person everyday.
Timeline
Technical Support Specialist
Kyndryl
07.2021 - Current
Bachelor's in Computer Application - Computer application
Institute of Engineering & Management
07.2017 - 09.2020
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