Puja Mishra
Overview
7
7
years of professional experience
Work History
Senior Trust and Safety Associate
Encora innovation labs(Client - Linkedin)
04.2021 - Current
- Trust and Safety frauds Policy, Interpret and enforce LinkedIn policies and protect members from bad LinkedIn content which includes but not limited to Ads, Jobs, Content Posts etc
- Remain up to date on key workflow changes, operational guidelines, and policy updates -Effectively identify problems and issues by performing relevant research on LinkedIn Content from multiple languages using LinkedIn directed appropriate tools
- Maintain and promote a cheerful outlook while meeting productivity and quality goals -Showcase flexibility with the work schedule as per the business requirements
- Maintaining internal or external escalation
Client Consultant
02.2020 - 01.2021
- Virtual shipment) 1) Hold overall accountability including client retention, client overall satisfaction as measured by external and internal feedback sources
- 2) Deliver proactive account management, understand client goals and objectives, implement a strategic relationship management process, develop & maintain client specific business plans, broaden the client relationships
- 3) Support new business sales/growth efforts
- 4) Attend, represent, and present at company conferences
- 5) Act as a peer leader amongst client relationship executive deployed at client location
- 6) Work closely with Virtual Shipment's technical support to understand client issues and act as bridge between associated clients and VS
- 7) Solve issues related to shipping and pricing verifications with Business dev Manager and executives.
Senior Analyst Compliance Data Associate and Risk Operation
Amazon Development India Pvt Ltd
02.2016 - 09.2019
- Timely close looping of Competitor addition and SLA adherence
- Driving productivity to ensure no SLA breaches
- Contribute to initiatives to improve and streamline existing processes
- Exceptional communication skills and ability to coordinate with multiple departments
- Issue processing in full adherence to established SOP
- Take ownership of delivering tasks assigned
- Carries interest on data analytics
- Driving buy-in for the safety and compliance strategy with key internal stakeholders (US and Canada)
- Earning trust of business partners by understanding business plans and constraints, anticipating safety and compliance challenges, and actively communicating solutions
- Making data driven recommendations to senior management on opportunities for risk with regards to product safety and compliance
- Participate and conduct product safety and risk analysis
- Review regulatory requirements and incorporate those requirements into the development of investigation process
- Organize consultant reviews and tests to validate safety compliance
- Worked on "JEFF B" Escalation’s matrix
- Responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, collaborates with vendors to ensure a dependable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada)
- Identify regulatory compliance risks/concerns and make suggestions and/or take corrective actions to implement solutions to improve controls/operations
- Take appropriate actions to protect customers from recalled or unsafe products
- Analysis’s data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions
- Deep dive into a problem, performs ‘root cause analysis,’ and identifies constraints and recommend solutions to fix business problems
- Drive continuous improvement and documenting any issues/action planning in functional area and owns specific action or change recommended
- Develops processes or tool components with documented Sops for new processes or activities undertaken by the function
- Training and mentoring new hires and other associates, suggests improvements to training
- Decision making aptitudes based on given guidelines and in ambiguous contexts
- Browse through the list of groups below that are a part of this dynamic team.
Quality Assurance Specialist
Team lease India Private limited(Client - Flipkart)
06.2014 - 06.2015
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Updated inspection journals and daily summary logs with quality-related data.
- Quality check of the catalog for various categories.
- Handeling Quality monitoring for catalogue of the various products written by the catalogue team of over 40 verifiers.
- Responsible for checking and correcting errors/inconsistencies in various attributes for customer visible products.
- Managed SKU level information and multiple catalogues for the volatile and cost sensitive Indian market.
- Managed SKU level information and multiple catalogues for the volatile and cost sensitive Indian market.
- Explained the product image guidelines to seller.
Education
BE CSE -
Bhilai institute of technology Chhattisgarh
High School Diploma -
Birla Institute of Technology Meshra Ranchi
04.2001 -
Skills
Excel
Fraud Analysis
Microsoft OfficeGoogle Analytics and Ad Words ExcelKPI Dashboards and Scorecards MacrosCybersecurity
Scam
Additional Information
- AWARDS , Amazon development Centre Got Promoted in 24 months of work Experiences.Best Employee of the month on Multiple Times for above and beyond work at Amazon. Rewarded for top of the stack ranking based on score as per Amazon leadership principles.
Timeline
Senior Trust and Safety Associate
Encora innovation labs(Client - Linkedin)
04.2021 - Current
Client Consultant
02.2020 - 01.2021
Senior Analyst Compliance Data Associate and Risk Operation
Amazon Development India Pvt Ltd
02.2016 - 09.2019
Quality Assurance Specialist
Team lease India Private limited(Client - Flipkart)
06.2014 - 06.2015
High School Diploma -
Birla Institute of Technology Meshra Ranchi
04.2001 -
BE CSE -
Bhilai institute of technology Chhattisgarh