Hi, I’m
PUJA MOHANTY
Cuttack
Summary
Dynamic customer service professional with a proven track record at Reliance Jio Infocom, excelling in upselling through tailored product solutions. Skilled in multitasking and quality control, I effectively managed high call volumes while enhancing customer satisfaction. Committed to teamwork and active learning, I consistently contributed to operational success.
Overview
2
years of professional experience
3
Languages
Work History
Reliance Jio Infocom
JIO CUSTOMER ASSOCIATE (JCA)
01.2024 - Current
Job overview
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
- Stretching beyond assigned duties when needed for smooth business operations.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
Education
Ravenshaw University-2020Cuttack
Information Science And Telecommunications
Panchayat High SchoolBantala
High School Diploma
Pratik Science CollegeBhubaneswar
+2 Science
Skills
Goal oriented
Timeline
JIO CUSTOMER ASSOCIATE (JCA)
Reliance Jio Infocom
01.2024 - Current
Ravenshaw University-2020
Information Science And Telecommunications
Panchayat High School
High School Diploma
Pratik Science College
+2 Science