PUJA MONDAL

Recovery Agent & Administrative Support – Bajaj Finance

• Handled recovery of overdue loan accounts through customer follow-ups, field visits, and telephonic communication.
• Negotiated repayment plans and ensured timely collections while maintaining positive customer relationships.
• Maintained detailed records of collections, payment status, and client interactions for reporting and tracking.
• Assisted with office administrative tasks including data entry, document management, and file organization.
• Prepared reports and updated internal systems with accurate customer and transaction details.
• Coordinated with team members and supervisors to streamline recovery operations and office workflow.
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Business Development Executive (BDE) – Justdial

• Identified and approached potential clients to promote business listing and advertising services.
• Generated leads through field visits, cold calling, and networking.
• Explained product offerings and converted prospects into active customers.
• Built and maintained strong relationships with clients to ensure repeat business and satisfaction.
• Achieved sales targets and contributed to overall business growth.
• Maintained records of client interactions, sales activities, and follow-ups.