PUJA MUKERJEE
Learning, OD & Talent Management Professional
BANGALORE
Summary
Experienced in learning, organizational development, and talent management. Proven track record of driving employee growth and development. Skilled in designing and implementing comprehensive training programs, successfully enhancing employee performance and productivity. Strong understanding of adult learning principles, facilitating workshops and delivering engaging presentations to diverse audiences. Adept at identifying and addressing skill gaps, collaborating with cross-functional teams to develop targeted learning solutions that align with organizational goals. Passion for fostering a culture of continuous learning and development, resulting in increased employee satisfaction and retention.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Learning and engagement manager
HSBC India
07.2022 - Current
- Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.
- Collaborated with sales teams to identify new business opportunities and expand the company''s client base.
- Conducted comprehensive analyses of industry trends and competitor strategies to inform strategic planning efforts.
- Guided departments in implementing best practices and refining processes.
Leadership and executive presence coach
Independent consultant
01.2020 - 06.2022
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Learning and development consultant
Vedantu Innovations Pvt Ltd.
02.2019 - 12.2019
- Fostered collaborative learning environments by facilitating group activities and discussions.
- Cultivated a culture of continuous learning through the promotion of growth mindset practices.
- Authored course materials such as video scripts, participant guides and job aids.
- Optimized learning experiences with customized training materials tailored to individual needs.
- Stayed current on industry trends, incorporating best practices in adult learning principles into program design.
- Promoted knowledge sharing across departments, enabling cross-functional collaboration and innovation.
- Enhanced employee skillsets by designing and implementing comprehensive training programs.
- Consulted with individual business units to determine desired learning outcomes.
- Managed budgets and resources effectively, ensuring cost-efficient delivery of high-quality training programs.
- Implemented competency-based assessment methods to measure skill acquisition and progress accurately.
- Coached managers on performance management techniques to drive employee engagement and accountability.
- Partnered with external vendors to source specialized training courses when necessary, ensuring access to expert instruction for employees at all levels.
- Evaluated program effectiveness, implementing improvements based on feedback and data analysis.
- Developed scalable e-learning solutions to accommodate geographically dispersed learners efficiently.
- Increased employee retention rates by providing ongoing professional development opportunities.
- Collaborated with subject matter experts to develop engaging and relevant course content.
- Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
Business partner APAC
Dasceq
12.2017 - 04.2018
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Navigated complex legal and regulatory challenges to ensure compliance across all business operations.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Collaborated closely with finance teams to develop accurate financial forecasts, allowing executive leadership to make informed decisions about future investments.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Prepared and presented reports on status of projects and initiatives.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Founder
iSkillup Academy
05.2014 - 03.2016
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created organization's mission and vision statements for use by employees.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Senior manager learning delivery
NIIT Limited
06.2012 - 04.2014
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Program director & senior enabler
iProdigy
09.2009 - 05.2012
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Implemented best practices in project management to optimize workflow efficiencies across the organization.
Relationship director & senior enabler
iProdigy
09.2005 - 08.2009
BD manager and training consultant
edify
12.2004 - 05.2005
Training Manager
Americom KR Solutions
11.2001 - 09.2004
Customer Response Executive
Global eCMS
01.2001 - 10.2001
Education
ICSE - undefined
St Francis' Convent High School
JhansiISCE - undefined
Christ The King College
JhansiB.Com - undefined
Bundelkhand University
JhansiDiploma - Computer Programming
NIIT
JhansiSkills
Stake holder management
Working in teams
Leadership
Project management
Program management
Delivery management
Learning facilitation for leadership development
Leadership coaching
Adult learning cycle
Psychometric assessments
Learning methodologies
Instructional Design
Content development
Consulting skills
Managing budgets
Outstanding communication
Interpersonal skills
Design thinking
Strong analytical skills
Data literacy
Dashboard management
Coaching
Certification
DISC PPA - Thomas International
Technical Education
2 years Diploma in Computer Programming, NIIT Jhansi
Experience Areas
- Stake holder management, 20 years
- Learning and development, 18 years
- Identification of hi-pots and leadership development, 18 years
- Organization discovery and culture building, 9 years
- Performance management and talent development, 2 years
Core Experience Highlights
- Designed and managed the learning strategy for the site keeping in line with the business priorities
- Collaborated with the business learning teams to plan learning journeys and business relevant interventions.
- Partnered with the Global HR Team for a business to design the EVP and DEAL (performance and rewards framework)
- Managing of L&D Team managers, for large workforce, spread across geographies
- Building a learning culture in the organization by getting senior leaders to double up as coaches and facilitators
- Evaluating interventions to revamp/renew/redesign talent initiatives
- Managing in-house empaneled trainers, and engaging with external trainers for execution of need based/SME driven training programs
- Continuous engagement with senior management, stakeholders and HR team to identify skill gaps and upcoming skills need
- Overseeing outcomes of various interventions and fine-tuning delivery accordingly
- Designing, developing and executing high impact talent, leadership and management development interventions/solutions based on skill gap finding that meet organization/business needs
- Determining effectiveness of programs that build managerial and leadership capabilities for the organization
- Creating and monitoring measure of impact and success for different learning interventions to demonstrate and check on the impact of the intervention on the role/business
- Train the trainers for capacity building
Family
True, 2
Personal Information
- Total Experience: 22 years
- Passport Expiry Date: 09/22/26
- Date of Birth: 09/18/76
Timeline
Learning and engagement manager
HSBC India
07.2022 - Current
Leadership and executive presence coach
Independent consultant
01.2020 - 06.2022
Learning and development consultant
Vedantu Innovations Pvt Ltd.
02.2019 - 12.2019
Business partner APAC
Dasceq
12.2017 - 04.2018
Founder
iSkillup Academy
05.2014 - 03.2016
Senior manager learning delivery
NIIT Limited
06.2012 - 04.2014
Program director & senior enabler
iProdigy
09.2009 - 05.2012
Relationship director & senior enabler
iProdigy
09.2005 - 08.2009
BD manager and training consultant
edify
12.2004 - 05.2005
Training Manager
Americom KR Solutions
11.2001 - 09.2004
Customer Response Executive
Global eCMS
01.2001 - 10.2001
ICSE - undefined
St Francis' Convent High School
ISCE - undefined
Christ The King College
B.Com - undefined
Bundelkhand University
Diploma - Computer Programming
NIIT