PUJA PRASAD
C.S.A
Dashadrone Rajarhat Gopalpur North 24 Parganas
Summary
Dynamic customer service professional with experience at Indo Thai, excelling in conflict resolution and baggage handling. Proven ability to enhance client satisfaction through effective communication and teamwork. Skilled in safety procedures and ground support equipment operation, ensuring operational readiness and compliance while fostering a positive travel experience for passengers.
Overview
1
1
year of professional experience
3
3
Languages
Work History
C.S.A
Indo Thai
12.2024 - Current
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled baggage loading/unloading, sorting and transfer between flights, ensuring accurate transfer and label compliance.
- Assisted with passenger boarding, special assistance and checked-in passengers when required.
- Conducted pre- and post-shift safety checks on GSE and reported defects to maintenance to maintain operational readiness.
- Followed security and safety procedures (FOD checks, restricted area protocols) to maintain compliance and reduce incidents.
- Supported check-in desks during peak periods; handled customer queries, upgraded seats and assisted with rebooking.
Education
High School Diploma -
S.M.C Inter College
U.P 04.2001 -
MADHYAMIK -
S.M.C Inter College
U.P 04.2001 -
Skills
- Baggage handling & load management
- Passenger check-in & boarding assistance
- Ground support equipment operation & marshalling
- Safety & security procedures
- IATA DGR / dangerous goods handling
- Customer service & conflict resolution
- Teamwork, time management, attention to detail
- Goal oriented
Hobbies
** Public Speaking
** Traveling
** Photography
FAMILY DETAILS
FATHER'S NAME - LATE ANIL SHAW
MOTHER'S NAME - MANTI SHAW
YELDER SISTER - ADITI SHAW
Timeline
C.S.A
Indo Thai
12.2024 - Current
High School Diploma -
S.M.C Inter College
04.2001 -
MADHYAMIK -
S.M.C Inter College
04.2001 -
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