Puja Puri
Gurgaon
Summary
Aspiring to join a reputable organization as an HR Administrator, where I can utilize my skills and capabilities to contribute effectively to the company’s goals while fostering both personal and professional growth through continuous learning.
Detail-oriented and efficient HR professional with a passion for providing clerical and technical support within HR departments. Skilled in onboarding, employee screening, offboarding, multitasking, managing appointments, and organizing reports and logs. Experienced in following HR procedures and applying knowledge to accomplish tasks efficiently. Committed to maintaining the highest level of discretion when handling sensitive and confidential information while effectively troubleshooting issues to meet organizational needs.
Overview
6
6
years of professional experience
Work History
Human Resource Assistant
Advatix US HR
10.2023 - Current
- Managed end-to-end HR operations including onboarding, orientation sessions, employee separation processes, and promotions.
- Prepared and maintained salary reports for U.S.-based employees, ensuring accuracy and compliance with company standards.
- Assisted in drafting and reviewing legal documents related to employment for Advatix U.S.
- Conducted employee verifications, and supported various HR compliance initiatives.
- Collaborated with cross-functional teams to ensure seamless HR processes and employee experience.
- Utilized HRIS platforms such as Zenefits, Paycom, Zoho, and UltiPro or UKG Pro to manage onboarding, payroll reporting, employee records, and compliance documentation.
Customer Service Associate
Advatix APAC Logistics Pvt. Ltd.
Gurgaon
06.2022 - Current
- Delivered high-quality customer service support to Canadian clients for TForce Logistics, handling inquiries related to shipments, delivery status, and issue resolution.
- Managed end-to-end communication between customers, carriers, and internal teams to ensure on-time delivery, and issue resolution.
- Investigated and resolved delivery exceptions, delays, and escalations, while maintaining a high customer satisfaction rate.
- Utilized CRM and logistics platforms (Akamai) to track orders, update shipping statuses, and document all customer interactions accurately.
Customer Service Associate
Tele Performance Global Pvt. Ltd.
Gurgaon
10.2019 - 04.2022
- Consistently met or exceeded sales targets by promoting products and services tailored to customer needs.
- Handled customer inquiries, complaints, and escalations with professionalism, improving customer satisfaction (CSAT) scores by 90%.
- Upsold and cross-sold products, increasing average order value and contributing to monthly revenue goals.
- Maintained up-to-date knowledge of client products, services, and promotions to provide accurate information.
- Recognized as Top Performer of the Month/Year and awarded for Excellent Customer Experience.
Education
Bachelor of Commerce -
Pandu College
Assam01.2019
Higher Secondary (Commerce) -
Kendriya Vidyalay
Assam01.2016
Skills
Customer Service & Sales
- Customer Relationship Management (CRM)
- Salesforce CRM
- Excellent Upselling Techniques
- Handling Customer Queries via Email & Phone (Blended Process)
- Payment Processing
- Conflict Resolution
- Customer Retention Strategies
Human Resources & Administration
- HR Operations & Administration
- Onboarding & Offboarding
- Employee Records Management
- Employee Verification
- Orientation & Promotions Coordination
HRIS & Business Tools
- Zenefits Paycom Zoho People UKG (Ultimate Kronos Group)
- Microsoft Excel (Advanced Functions, Pivot Tables)
- Microsoft Word
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Proficient in using AI tools to automate workflows, enhance productivity, and complete tasks efficiently
Accomplishments
- Recognized as Top Performer for 2 consecutive years in the RBL Outbound process.
- Served as Floor Support for 1 year, providing guidance and support to team members.
- Received the Raising Star Award in December 2019 for outstanding performance and dedication.
- Awarded Best Quality recognition for consistent excellence in service delivery.
- Recognized as Best Newcomer for Quality in the Advatix blended inbound process.
- Successfully promoted from Customer Experience Management Consultant (CXMC) to Human Resource Assistant in Advatix US HR team.
Hobbies and Interests
- Travelling
- Listening to Music
- Cooking food
Disclaimer
Hereby, I declare that the information and facts herein stated above are true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Assamese
Personal Information
- Father's Name: Rajesh Puri
- Mother's Name: Sulekha Puri
- Date of Birth: 05/07/98
- Gender: Female
Affiliations
- Volunteered as a Student Ambassador helping new students onboard and orient themselves to the college environment.
- Assisted in coordinating charity drives and company social responsibility events.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Human Resource Assistant
Advatix US HR
10.2023 - Current
Customer Service Associate
Advatix APAC Logistics Pvt. Ltd.
06.2022 - Current
Customer Service Associate
Tele Performance Global Pvt. Ltd.
10.2019 - 04.2022
Bachelor of Commerce -
Pandu College
Higher Secondary (Commerce) -
Kendriya Vidyalay
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