PUJA RANI M
Bengaluru
Summary
Hardworking professional with proven customer service skills and strong multitasking abilities. Committed to delivering positive experiences and fostering customer satisfaction. Adaptable and proactive, with a strong work ethic and effective communication skills. Ready to contribute to team success and support organizational objectives.
Overview
3
3
years of professional experience
Work History
Service Lead
Amazon
Bangalore
12.2024 - Current
- Managed visitor satisfaction through proactive communication and feedback collection.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and resolved inquiries to enhance overall satisfaction.
- Developed visitor and vendor management system that streamlined operations.
- Facilitated email correspondence to ensure clear information exchange.
- Organized documents and files to improve retrieval and management processes.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Prepared detailed reports and documentation for contract basic employees.
Superviser
Amazon
Bengaluru
06.2023 - 12.2024
- Supervised daily operations, improving team efficiency and productivity.
- Coordinated staff schedules and assignments, optimizing workflow demands.
- Trained new employees on safety protocols and standard operating procedures.
- Resolved employee conflicts, maintaining a positive work environment.
Education
Bachelor of Science - BSc - Zoology/Animal Biology
Maharaja Sriram Chandra Bhanjdeo University
Baripada07-2023
Skills
- Email communication
- Problem solving
- Customer service
- Active listening
- Interpersonal skills
- Computer proficiency
- Team collaboration
Accomplishments
- Improved Data Accuracy, Managed a 30% increase in visitor data accuracy.
- Optimized Report Prep, Reduced report preparation time by 25% monthly.
- Efficient Email Management, Streamlined email communications, improving efficiency by 20%.
Languages
- Hindi
- Bengali
- Odia
- English, Advanced
- Hindi, Native
- Bengali, Proficient
- Odia, Native
Timeline
Service Lead
Amazon
12.2024 - Current
Superviser
Amazon
06.2023 - 12.2024
Bachelor of Science - BSc - Zoology/Animal Biology
Maharaja Sriram Chandra Bhanjdeo University