Puja Raut
Pune
Summary
6 Years of experience in Telecommunications Transmission Management, Networking Operations, Transmission Planning, NMS, Equipment Configuration Exposer in technology management of SDH, PDH, DWDM,OTN, Optical Fiber network. Basic Knowledge about CIENA
Overview
6
6
years of professional experience
Work History
Network Engineer- Jr. Customer Service executive
TCTSL
06.2020 - Current
- Handling Service Improvement / Problem management where we have to Analysis of each TT with proper RCA (Root cause analysis) and PCA (Permanent corrective action)
- Reactive and Proactive Network Monitoring and Customer coordination and solve the fault within the TAT defined
- Provide technical expertise, network improvement
- Handled all Enterprise & Carrier customers link Verizon, BT Global, Sify, AT&T, etc
- To align field resources when required and do end to end coordination with them in course of troubleshooting of problem where support required in field
- Responsible to follow up with PAN India Business-relationship manager's requests coming from the Business customers and steer them through the right process
- Categorized customer's tickets and analyzed repetitive faults and Co-ordination with cross-functional team (CFT) internally as well as various national carriers
- Providing support to various customer such DLC, ILL, PRI and MPLS for escalated issue regarding link down, latency issue etc
- Work the issue link critical, major, minor
- Generate service performance reports
- Analyzed performance indicators and reporting according to SLAs
- Provided feedback reports about service performance to internal and external stakeholders.
Associated Engineer
TCL
07.2018 - 05.2020
- Working as an Associate Engineer/Network Engineer in Service delivery team from July-2018 which basically handles Customers orders & supports Assurance Team for any technical issues
- Besides that, implementation of Network Planning like Bandwidth Provisioning, execution of Equipment Order Requirement (EOR), Work Order (WO)/Commissioning of new circuits and supporting of customer for first turn up/ Troubleshooting on newly commissioned circuits/ Execution of Planned Events (PE)
- Integration of New node in Network & uploading the same in EMS with checklist of all attributes for new customer
- Decommissioning of old node from Network & Database
- Maintaining the existing DCN connectivity for network equipment reachability and planning as well as execution of DCN for new NEs getting integrated in network
- Expertise in EOS and effectively handling Ethernet level provisioning, Up-gradation & all sorts of troubleshooting
- Carrying out planned events (PEs) for circuits-node migrations for bandwidth optimization, also urgent traffic routing in case of node or ring failures etc
- In co-ordination with different operation teams
- Directly co-ordinating with customer end to resolve different newly commissioned link related issues like first turn up, link flapping, packet drop issue in Ethernet links; hence minimizes the co-ordination delay to solve customer query
- Additional responsibilities include providing reports
- Provisioning of E1, Ethernet connections & observing the alarms in the network
- Up-gradation & Shifting of Bandwidth
- Hands on experience on OSS / BSS Tools like Cramer, CBOSS, Cygnet, Spotlight Remedy.
Education
B.E. -
DES'S COET S.G.B.Amravati
01.2013
Skills
- OTN
- CIENA
- DWDM
- Hands-on NMS
- ECI Mux
- SDH Equipment
- Tejas
- ECI EMS
- Huawei OSN
- Configuration
- Maintenance
- Troubleshooting
- MAN Networks
- Problem-solving
- Communication
- Time management
Workachievements
- Many times, got appreciations from Senior Manger & Manager.
- Won 2nd runner up position prize from TATA Communication Ltd for distinguished performance in ACE-TX adoption&Cramer-N/W data integrity under RACE 2 ACE campaign
Personal Information
- Date of Birth: 01/20/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Network Engineer- Jr. Customer Service executive
TCTSL
06.2020 - Current
Associated Engineer
TCL
07.2018 - 05.2020
B.E. -
DES'S COET S.G.B.Amravati
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